Welcome Agent

1 week ago

Sydney, New South Wales, Australia Marriott International Full time

AUTHENTICALLY YOU Explore an exciting new career path at W Hotels where your authenticity is celebrated.
W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests.
Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.
JOB SUMMARY
With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent or Whatever Whenever Agent (Guest Service Agent).
Full Time & Part Time roles are available.
Role responsibilities include but are not limited to: Process guest check-ins by confirming reservations, assigning rooms and activating room keys Process all check-outs including resolving any late and disputed charges Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including solving any late and disputed charges Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns Answer, respond to and process all guest calls, messages, questions or concerns Give guests information and directions regarding property and local areas of interest Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift.
Balance and drop receipts according to W Sydney's specifications Always follow Standard Operating Procedures and Marriott International's policies and guidelines Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager Perform other reasonable job duties as requested by Shift Leaders So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply
BENEFITS Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International Discounts on food & beverage across all our hotels Recognition programs to keep you motivated Wellbeing & mindfulness programs to ensure you stay healthy Employee Assistance Program 'Great Places to Work' certified MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
Chat, engage and follow us on social media.
| Facebook | Twitter | LinkedIn | Instagram
CTA TO LEARN MORE
Visit /careers to learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws

  • Welcome Agent

    5 days ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Additional Information Job Number25146558 Job CategoryRooms & Guest Services Operations LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 SchedulePart Time Located Remotely?N Position Type Non-ManagementAUTHENTICALLY YOUExplore an exciting new career path at W Hotels where your authenticity is celebrated.W Hotel's work culture is...

  • Welcome Agent

    5 days ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Additional InformationJob NumberJob CategoryRooms & Guest Services OperationsLocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000SchedulePart TimeLocated Remotely?NPosition TypeNon-ManagementAUTHENTICALLY YOUExplore an exciting new career path at W Hotels where your authenticity is celebrated. W Hotel's work culture is uniquely designed...

  • Welcome Agent

    6 days ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    Additional Information Job Number25146558 Job Category Rooms & Guest Services Operations Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 Schedule Part Time Located Remotely?N Position Type Non-ManagementAUTHENTICALLY YOU Explore an exciting new career path at W Hotels where your authenticity is celebrated.W Hotel's work culture is...

  • Welcome Agent

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**25146558**Job Category**Rooms & Guest Services Operations**Location**W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000**Schedule**Part Time**Located Remotely?**N**Position Type** Non-Management**AUTHENTICALLY YOU**Explore an exciting new career path at W Hotels where your authenticity is celebrated. W...

  • Welcome Agent

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Job Number** 24159788**Job Category** Rooms & Guest Services Operations**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management**Authentically You**Explore an exciting new career path at W Hotels where your authenticity is celebrated. W...

  • Welcome Agent

    6 days ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**25001619**Job Category**Rooms & Guest Services Operations**Location**W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management**Authentically You**Explore an exciting new career path at W Hotels where your authenticity is celebrated. W...

  • Welcome Desk Agent

    1 week ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Job Number** 24029793**Job Category** Rooms & Guest Services Operations**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management**Authentically You**Explore an exciting new career path at W Hotels where your authenticity is celebrated. W...

  • Moonlight Welcome Agent

    5 days ago

    Sydney, New South Wales, Australia Marriott International, Inc Full time

    **Additional Information****Job Number**25118948**Job Category**Rooms & Guest Services Operations**Location**W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000**Schedule**Part Time**Located Remotely?**N**Position Type** Non-ManagementExplore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel's work culture...

  • Welcome Agent

    2 weeks ago

    Sydney, New South Wales, Australia W Hotels Full time $104,000 - $130,878 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition TypeNon-ManagementJob SummaryFacilitates all operations of Welcome Desk and Whatever Whenever. Delivers guests arrival and departure procedures and all guest...

  • Welcome Agent

    2 weeks ago

    Sydney, New South Wales, Australia Marriott International Full time $40,000 - $80,000 per year

    Additional InformationJob Number Job CategoryFood and Beverage & CulinaryLocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementJOB SUMMARYFacilitates all operations of Welcome Desk and Whatever Whenever. Delivers guests arrival and departure procedures and all guest requests...