Welcome Agent

Additional Information Job Number25146558 Job CategoryRooms & Guest Services Operations LocationW Sydney, 31 Wheat Road, Sydney, New South Wales, Australia, 2000 SchedulePart Time Located Remotely?
N Position Type Non-Management
AUTHENTICALLY YOU
Explore an exciting new career path at W Hotels where your authenticity is celebrated.
W Hotel's work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
We are seeking for talent who can effortlessly blend professionalism with playfulness, creating unique and extraordinary stays for our guests.
Charismatic and exuberant with a taste for luxury, bring your knack for delivering exceptional guest service while maintaining a vibrant and lively atmosphere.
JOB SUMMARY
With a warm smile, dash of humor, and a sprinkle of charm up your sleeves, you can join our tribe as a Welcome Agent or Whatever Whenever Agent (Guest Service Agent).
Full Time & Part Time roles are available.
Role responsibilities include but are not limited to:
Process guest check-ins by confirming reservations, assigning rooms and activating room keys
Process all check-outs including resolving any late and disputed charges
Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
Process all payment types such as room charges, cash, checks, debit, or credit.
Process all check-outs including solving any late and disputed charges
Co-ordinate with Style (Housekeeping) to track readiness of rooms for check-in and report any guest concerns
Answer, respond to and process all guest calls, messages, questions or concerns
Give guests information and directions regarding property and local areas of interest
Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
Supply guests with directions and information regarding property and local areas of interest.
Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
Complete designated cashier and closing reports in the computer system.
Count bank at the beginning and end of shift.
Balance and drop receipts according to W Sydney's specifications
Always follow Standard Operating Procedures and Marriott International's policies and guidelines
Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to manager
Perform other reasonable job duties as requested by Shift Leaders
So, if you are a problem-solving wizard, able to conjure unique solutions on the fly and turn any situation into a quirk-filled triumph, hit apply
BENEFITS
Discounts on hotel rooms including all properties within the Marriott International group, for you and your family & friends
The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
Discounts on food & beverage across all our hotels
Recognition programs to keep you motivated
Wellbeing & mindfulness programs to ensure you stay healthy
Employee Assistance Program
'Great Places to Work' certified
MI RECOGNITION
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
MI CAREERS SOCIAL MEDIA ACCOUNTS
Chat, engage and follow us on social media.
| Facebook | Twitter | LinkedIn | Instagram
CTA TO LEARN MORE
Visit whotels.com/careers to learn more about our workplace culture and career opportunities.
DIVERSITY AND INCLUSION STATEMENT
Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
W Hotels' mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We're here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life.
If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.