Reservations Sales Agent

1 week ago

Canberra, ACT, Australia Novotel Hotels Full time

We are seeking a friendly and professional Reservations Sales Agent to join our team at Novotel Canberra. As a key member of our Reservations Team, you will be responsible for assisting guests with their bookings, providing exceptional service, and maximising revenue opportunities. This includes:
Providing knowledgeable, friendly, and passionate service to both external and internal guests
Answering calls promptly, handling each interaction with care and accuracy, and displaying brand-aligned professionalism
Managing guest bookings in our PMS system (Opera Cloud) with precision and attention to detail
Maximising occupancy by understanding our rate structures, seasonal offerings, and property features
Staying up to date on all hotel products, services, and special promotions — both on-site and across surrounding properties
Ensuring special requests are communicated clearly and followed through across departments
Supporting the Sales team by passing along potential leads or opportunities
Promoting loyalty through fluency in the Accor Loyalty Programme
Qualifications
Previous experience in reservations or customer service, ideally in a hotel environment
Confident using computer systems, including Microsoft Office; OPERA Cloud experience is preferred
Strong communication skills in spoken and written English
A genuine passion for delivering excellent guest service
Professional, approachable, and able to build rapport easily — both in person and over the phone
Culturally sensitive, comfortable communicating with people from diverse backgrounds
Self-motivated, adaptable, and capable of working independently or as part of a team
Organised with strong time management and multitasking skills
Flexible with work hours, including weekends and holidays
Honest, respectful, and aligned with Accor's Heartist values
In Return For Your Commitment, We Offer
Enjoy discounted Heartist rates across our global network of properties, food and beverage venues, and wellness centers.
Grow and travel with your career globally
Continuous learning and investment into your capability, including access to Accor Academy training programs.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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