Senior Manager, Implementation Apac

1 week ago

Sydney, New South Wales, Australia Rippling Full time

Overview
Senior Manager, Implementation APAC
at
Rippling
— Implementation is an essential differentiator for Rippling. The ideal candidate for this role is a seasoned operationally-minded leader with extensive experience building high performing teams and executing strategic initiatives aligned with key business goals. As the leader of the APAC Implementation segment, you will manage, mentor, empower, and grow your team to meet and exceed key performance metrics in the areas of customer experience, time to value, product adoption, and team productivity. You will also coordinate cross-functionally with our Sales, Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience.
Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system. For onboarding, for example, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.
Based in San Francisco, CA, Rippling has raised $1.85 from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America\'s best startup employers by Forbes. We prioritise candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.
What You Will Do
Hire, mentor, and grow high-performing teams that consistently meet and exceed quarterly goals and targets
Successfully resolve customer escalations for maximum satisfaction and positive relationships
Leverage a data-driven approach to building and optimizing processes that drive efficiency and an improved customer experience
Execute quarterly plans aligned with business objectives
Track, monitor & continuously improve performance on key metrics & KPIs
Collaborate cross-functionally with Rippling Sales, Technical

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