Customer Care Team Leader

1 week ago

Melbourne, Victoria, Australia Rspca Victoria Full time

**Make a Difference Every Day at RSPCA Victoria**

Are you passionate about animal welfare and inspiring others? Do you thrive in a fast-paced environment where you can provide exceptional customer service? If so, we want to hear from you

**The Role**

The Customer Care Team Leader plays a vital role in ensuring a positive experience for both animals and the public at RSPCA Victoria. You'll lead our Customer Care Team across both our Burwood East & Pearcedale sites, providing exceptional customer service and helping reunite lost pets with their families, facilitate adoptions, and promote responsible pet ownership.

**About RSPCA Victoria**

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose vision is 'ending cruelty to all animals'. We are Victoria's best-known and most respected animal welfare organisation.

Our organisation's purpose is to work with the community to achieve outstanding animal welfare through education, advocacy, and animal care and protection. RSPCA Victoria's values - clarity and accountability, respect and consideration, and expertise and collaboration - set clear expectations for all our staff and volunteers.

**What You'll Do**
- Motivate and develop a team of staff and volunteers to deliver outstanding results.
- Work collaboratively to identify areas for improvement and implement strategies to enhance customer experience.
- Educate and guide the public on animal welfare best practices and RSPCA Victoria's services.
- Contribute to reducing animal length of stay and facilitating successful adoptions.
- Address team concerns and work collaboratively across departments to find solutions.
- Foster a positive and inclusive work environment that upholds RSPCA Victoria's values.

**Who You Are**
- Experienced leader with a passion for inspiring and motivating others.
- Proven track record in customer service or animal care.
- Strong understanding of animal welfare, behaviour, and safe handling.
- Excellent communication, collaboration, and problem-solving skills.
- Ability to work effectively in a fast-paced and challenging environment.
- **_ Availability to work a rotating roster, including weekends and public holidays._**

**_
Highly regarded_**
- Certificate II in Animal Studies or Customer Service (or equivalent).

**Recruitment Requirements**
- National Police Check (or willingness to obtain)
- Current Employee Working with Children's Check (WWCC)
- Current and valid driver's license
- Current tetanus vaccination

**How to apply**

**_
- RSPCA Victoria is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria's Diversity & Inclusion Policy _here_._

  • Customer Care Team Leader

    1 week ago

    Melbourne, Victoria, Australia A2B Australia Full time

    **The Role**As a Customer Care Team Leader, you will lead and provide support to the Customer Care Specialists with frequent coaching and mentoring to assist in keeping their conflict resolution skills sharp. You are accountable for leading and achieving set targets and objectives by increasing performance capability and engagement in teams.- Lead a team of...

  • Customer Care Team Leader

    1 week ago

    Melbourne, Victoria, Australia Rspca Victoria Full time

    Work for Victoria's leading animal charity and help us end cruelty to animals.- Permanent full time opportunity available at our Pearcedale site.- Lead a passionate team making a real difference in animal welfare.- **_Join our dedicated Customer Care team at our Pearcedale site and make a difference for animals_**:- **_ Play a crucial role in leading and...

  • Aged Care Team Leader

    7 days ago

    Melbourne, Victoria, Australia Alpha Omega Aged Care And Disability Services Full time

    supportive working environment, diverse culture, learning and developmentTo meet our growing number of home care package clients, Alpha Omega Management Consulting is looking for an aged care team leader cum a registered nurse in a part time capacity in Melbourne.**Position Purpose**:The Aged Care team leader cum a registered nurse is responsible for...

  • Customer Care Team Leader

    1 week ago

    Melbourne, Victoria, Australia Brandbank Group Full time

    Up to 50% off product discount across the Brandbank Group- Permanent Full-Time role with an iconic Australian retailer- Clear career pathway towards future leadership opportunities**Are you ready for an exciting career opportunity?**We are currently on the lookout for an experienced and inspirational**Team Leader **to take the helm as we deliver the...

  • Customer Service Team Leader

    1 week ago

    Melbourne, Victoria, Australia Southern Cross Care (Nsw & Act) Full time

    **Why join us?**We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.**Southern Cross Benefits**- Salary Packaging ($15,900), plus meal and entertainment benefit package to the...

  • Team Leader

    1 week ago

    Melbourne, Victoria, Australia Calvary Care Full time

    Progress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentCasual: Team Leader (Enrolled Nurse / PCW- medication administrator) roleAbout the roleThe Team Leader plays an integral role in the provision of high quality care to our residents at...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Calvary Care Full time

    Progress with purpose at one of Australia's largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Casual: Team Leader (Enrolled Nurse / PCW- medication administrator) roleAbout the role The Team Leader plays an integral role in the provision of high quality care to our residents...

  • Team Leader

    6 days ago

    Melbourne, Victoria, Australia Calvary Care Full time

    Team Leader - Calvary Goonawarra, Sunbury VICProgress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentBuild your career with Calvary, supporting the provision of care to our residents.About the roleThe Team Leader plays an integral role in...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Calvary Care Full time

    Progress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentCasual: Team Leader (Enrolled Nurse / PCW- medication administrator) roleAbout the roleThe Team Leader plays an integral role in the provision of high quality care to our residents at...

  • Team Leader

    2 weeks ago

    Melbourne, Victoria, Australia Calvary Care Full time

    Progress with purpose at one of Australia's largest health care providersGet ahead with salary packaging, benefits and professional development in a supportive team environmentCasual: Team Leader (Enrolled Nurse / PCW- medication administrator) roleAbout the roleThe Team Leader plays an integral role in the provision of high quality care to our residents at...