Eoi: Facility Services Officer

About The Team

If you're ready to make an impact and shake things up, why not start the year by joining our incredible team at Murdoch University The Campus Operations & Services team provides the highest quality facility management services to support the teaching, research, and commercial activities for Murdoch University. It oversees maintenance and strategic asset management planning for the University for the short, medium, and longer term.

Your New Role

We are currently seeking expressions of interest to join Murdoch University as a casual Facility Services Officer in 2025

The Facility Services Officer forms part of the FM Helpdesk who oversee the reception for contractors, staff and students to deliver responsive administrative functions and customer service excellence at Murdoch University. The role provides a service centre for the University community to enable the reporting of all facility and maintenance faults, repairs, and service requests relating but not limited to security, parking, grounds, cleaning, waste, and logistics. Standard hours for the position run from 7:30am - 4:30pm.
- Due to operational requirements and the nature of this position, a work-from-home arrangement is not feasible for this role._

Key responsibilities include:

- Providing communication lines with customers, contractors, and internal personnel to streamlining and optimise the process of logging, assigning, scheduling, and ensuring the follow-up on outstanding work requests,
- High quality reception service to both external and internal customers, acting as the central point of contact for the University on Facilities Management,
- Ensuring contractors are administratively compliant, adhering to Murdoch working guidelines and regulations including maintaining and auditing the electronic register of attendance,
- Custodians of the key management system and automated KeyWatcher cabinet; including but not limited to governance of high-risk keys, access cards, audits, reporting, key reservations, and authorisations.

Please refer to the

Position Description

for further details.

What We Offer You

This Casual position attracts an hourly rate of $45 - $55 (inclusive of 25% casual loading).

You'll join a dynamic and talented team where diversity and innovation thrive. Our Bronze
- tier status in the Australian Workplace Equality Index reflects our commitment to LGBTIQA+ inclusion, equity and creating a safe, welcoming environment for all. We strive to be the university of choice for First Nations peoples, honouring Indigenous knowledge. Sustainability is central to our community and guided by clear, confident leadership, we are working toward an ambitious future with goals of net zero emissions and zero waste by 2030. Our staff enjoy a vibrant, natural campus with world-class facilities.

Join us
- A cover letter that includes a statement addressing the selection criteria noted below to allow us to assess your suitability for this role.
- Your most recent resume (CV)

Selection Criteria:

- Completion of a Certificate IV or diploma level qualification with relevant Facilities Management work experience and/or an equivalent combination of relevant work experience and/or education/training,
- Ability to be self-organised, with high time management skills, and the ability to prioritise workload to meet deadlines and conflicting demands,
- Effective communication, customer service and interpersonal skills, and the demonstrated ability to interact constructively and collaboratively with the University community,
- Ability to accurately enter data and produce basic reports for management use to measure performance against service KPIs.

Applicants should refer to the

Position Description

Applicants are expected to have current and valid work rights in Australia.

Contact Us

For enquiries about the expression of interest, please reach out to Melanie Murray, Facility Services Coordinator.

The University reserves the right to withdraw this advertisement at any time.