Maintenance Team Leader Heavy Commercial Vehicle

**ASX 300 listed financial services organisation**:

- **Flexible & hybrid working arrangements**:

- **Sydney location**

**Do you want to**:

- work in an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued?
- understand the strategic direction of your organisation and how your effort contributes to success?
- work in an inclusive environment who is proudly a WGEA Employer of Choice for Gender Equality?
- work for a climate Active CERTIFIED Carbon Neutral fleet management organisation?
- be recognised and rewarded for your performance?
- work for an organisation where 'C-A-R-E' are their values?
- have career opportunities, a voice that's heard, and a fast-paced, dynamic yet flexible working environment?

If so, then Fleetartners might be the place for you.

FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We support all types and sizes of businesses to acquire and effectively manage their vehicles, with over 93,000 vehicles currently under management. We also help everyday Australians to maximise their salary by administering employee benefit programs and help them to get into the car of their dreams.

**Who we're looking for**:
This role is responsible for leading a high performing Maintenance team supporting our Heavy Commercial Corporate and Novated lease customers. You will provide coaching, training, and leadership skills to inspire the team to deliver excellent levels of individual/team performance and customer satisfaction.

Reporting to the Maintenance Manager the team leader role will manage all day-to-day activities, prioritise work within existing processes and ensure the team meet and exceed all SLAs.

In particular the Maintenance Controller is to have a strong focus on cost control/cost reduction and reliability whilst providing excellent customer service. Ensuring maintenance is carried out in accordance with FleetPartners' service, repair and warranty guidelines without compromise to safety.

**What you'll be doing**:

- Lead and motivate an engaged team to meet high performance individual and team KPI's
- Delivering great service by providing outstanding customer experiences to all internal and external customers.
- Provide expertise as a Maintenance Subject Matter Expert for Commercial vehicles and Equipment
- Delivery of Maintenance Services as outlined in Maintenance policy/procedures
- Manage day-to-day maintenance line activities and make decisions within risk/appetite
- Ensure training and development plans are maintained for all team members
- Coach and Empower team members with skills to improve their confidence, product knowledge, and communication skills
- Conducting regular 1:1's and performance reviews as required.
- Ensuring all existing processes and procedures are documented
- Support Manager by escalating issues or operational risks and areas for improvement
- Complete and provide key customers reporting as needed
- Reconciliation of issued work authorities
- Provide authorisation and management of repairs and maintenance to ensure the vehicle is returned to operational in the quickest and most cost-effective timeframe possible
- Maintain Data Integrity within all systems by ensuring all maintenance coding is completed in accordance with policy
- Manage Maintenance Inclusions/Exclusions ensuring customers are informed of charges
- Maintain good relationships and communicate with key Account Managers
- Provide support to the business by participating in initiatives and projects as required
- Other duties as required

**Requirements**:

- Trade qualified in motor mechanics or similar
- Experience in Heavy Commercial Vehicles
- Advance experience in a contact centre/operations leadership role
- Experience with Salesforce, Genesys and call centre technology
- Experience in financial or fleet management services
- Strong communication skills and stakeholder engagement
- Passionate about people and engagement
- Demonstrated excellent leadership skills across multiple work groups
- Experience in embedding Customer Experience programs
- Strong coaching and people-development skills through call listening, quality feedback
- Energetic and motivating individual

**Benefits**
- 7 additional days of annual leave per year.
- 16 weeks paid parental leave for primary careers, regardless of gender and with no minimum tenure and 4 weeks paid leave for secondary carers.
- a 'Dress for your Day' policy.
- flexible and hybrid working arrangements.
- Rewards programme, including a range of discounts from a variety of retailers
- an extensive range of other employee benefits.