Senior Credit Controller

Smart Energy has grown to become one of Australia's leading home electrification and renewable energy retailers, providing quality solutions to Aussie homeowners across the country.Our mission is to lead Australia to net zero emissions by offering a smooth, supported, and sustainable solution to rising energy costs -assisting Aussie homeowners in their transition to Smart Energy sources and a brighter future.Our values are the cornerstone of our identity, guiding everything we do and how we do it.
When you become part of our team, you'll be welcomed into a workplace that respects you as an individual and is committed to your growth.
We're focused on development, meaningful investment, and delivering service excellence.
At Smart Energy we believe in empowering our people, providing support, and fostering innovation.About the Role ?We are seeking a hands-on and strategic Senior Credit Controller to lead our credit and collections function.
This newly created position will manage accounts receivable (AR) for a business turning over circa 100m in revenue, ledger spanning cash, finance, and rebate income streams across Australia.
You will lead a high-performing team responsible for credit risk assessment, collections, and efficient rebate recovery from State and Federal Government schemes.Working closely with the finance team, this role will play a critical part in shaping commercial terms with new home builders and other partners, while ensuring robust credit practices are embedded throughout the sales and fulfilment lifecycle.Please Note: This is a hybrid position, with 3 days each week based at our vibrant Byron Bay Head Office with the flexibility to work remotely for the remaining 2 days.Your Day-to-Day Responsibilities: Leadership & Team ManagementProvide day-to-day leadership to the Credit and Collections teamDevelop and refine performance KPIs across credit, collections, and rebate processes; review regularly to adapt to business changes.Support training and development of the team in regulatory and market developmentsWork alongside operational and sales management to successfully collect customer accounts.Foster a culture of continuous improvement by identifying pain points and embedding process enhancementsCredit Management & Risk OversightDevelop and implement credit policies and procedures tailored to B2B and B2C segmentsConduct credit assessments and approval processes for new accounts, particularly home builders and commercial clientsMonitor exposure and mitigate credit risks through proactive ledger management and structured termsFull ownership of the accounts receivable ledger.Accounts Receivable & CollectionsOversee the AR ledger and ensure timely invoicing, collections, and reconciliationsWork closely with internal stakeholders (e.g. Sales, Customer Service) to resolve disputes quickly and professionallyMaintain and improve cash flow by reducing DSO and aged debt levelsRebate Recovery & Scheme ManagementManage the end-to-end process of rebate collection from government schemesLiaise with Approved Certificate Providers (ACPs) and use dedicated platforms to ensure documentation is timely, accurate, and compliant with State/Territory rulesKeep abreast of changes to renewable energy programs and how they impact collections and eligibilityDispute Resolution & ComplianceOversee customer disputes including NCAT cases and other tribunalsEnsure compliance with Australian Consumer Law and industry-specific codes, particularly for solar and energy productsMaintain accurate records for audit and regulatory purposesStakeholder EngagementPartner with the CFO to align credit terms with commercial strategyCollaborate with the Pricing Manager on client risk segmentation and discount/rebate structuresSupport the Sales team with guidance on customer onboarding and payment arrangements What You Bring:Experience in B2B environments, particularly construction or home builder segmentsBackground in energy, solar, or regulated consumer goodsResilient and adaptable in a fast-growing, evolving business environment Qualifications and Experience:2+ years' experience in credit management, accounts receivable, or financial operations.Experience leading a credit/collections team in a medium to large organisationDeep knowledge of Australian credit and collections laws, including NCAT and consumer protectionsUnderstanding of renewable energy rebate programs and government scheme administration (desirable)Experience in developing KPIs and managing team outcomes through adapting these KPIs to business changes.
Strong working knowledge of Xero, Salesforce, and rebate platforms used by ACPsDemonstrated ability to build cross-functional relationships and influence commercial decisionsHigh level of attention to detail, process rigour, and customer empathyWhy Join Smart Energy?
Smart Energy is not just another workplace.
We're a dynamic, fun and high performing team that values innovative thinking and strategic action.
If you're looking to make a substantial impact in a company that values your expertise, APPLY NOW and align your career with a business that's as ambitious as you are.
?Friday drinks?Young fun team with a work hard-play hard driven menatilty?Incredible Annual Christmas Party held in either Byron or Sydney?Progression Pathways and ongoing support and training?Fantastic team culture (we work hard and have fun doing it)We offer a fantastic work-life balance, Monday–Friday hours, and real opportunities to grow within the company.If your ready to hit the ground running, make the SMART move - Apply now
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