Sales & Logistics Administrator

JOB TITLE: Sales & Logistics Administrator

ROLE TYPE: Permanent Full Time or Permanent Part Time

DEPARTMENT: Retail

REPORTS TO: Store Manager

LOCATION: Sydney CBD

SALARY: Competitive

START DATE: ASAP

**OUR PURPOSE & VALUES**
- To encourage, excite and enable everyone to **HOLIDAY BETTER**. It's why we get up in the morning. It's why we exist.
- O.B **FEELS SUMMER**. Our approach to HOLIDAY BETTER is an attitude. It is a promise and that is to always '**FEEL SUMMER**'.
- **VIBRANT, TAILORED, BRAVE.**

**COMPANY PROFILE**

Orlebar Brown launched in March 2007 as a more tailored approach to men's beach and swim shorts. Based on the traditional pattern of a tailored pair of trousers for men, and with their distinctive side fasteners, they are not just a swim short; they are the original and best shorts you can swim in.

In 2010 we took Orlebar Brown off the beach, out of the pool and into the resort with a range of tees, polos and shirts, and have since then developed the product into a full lifestyle offer including shorts, trousers, sweats, outerwear, knitwear, footwear and accessories.

In 2018 Orlebar Brown was acquired by Chanel, with a plan to continue the brand's growth and development internationally and across channels.

We are looking for another strong team player to join us on our journey in establishing Orlebar Brown as the luxury choice lifestyle brand for holiday clothes to wear every day.

**It's never just a job at Orlebar Brown. It's a way of life. We live and breathe our brand values - Tailored, Vibrant and Brave. Our team define who we are and how we get the job done.**

**THE POSITION**

As a Sales & Logistics Administrator you will oversee the logistics of the store.

You will manage stock movements and online platform operations, whilst being a true ambassador of the brand, reflecting our 'Feel Summer' promise with clients, helping them to 'Holiday Better' at all time.

**WHAT THE ROLE LOOKS LIKE**

**As a Sales Advisor**
- The ultimate aim of the role is to develop long-lasting relationships with O.B clients whom you will help to Holiday Better.
- You will be Vibrant, Tailored and Brave in your approach to teamwork, service and sales.
- You will be confident and competent in both welcoming and with engaging our clients, using your outgoing personality to positively impact their experience.
- You will demonstrate the ability to go above and beyond for our clients and inspire them to Holiday Better at all opportunities.
- Keep in touch with clients beyond the shopfloor, using the provided clientelling tools and platforms.
- Work as part of a team - collaborating to ensure retail operational excellence and great client care.
- Develop a deep understanding of of how exceptional customer service impacts the business in terms of sales, KPIs and ultimately, customer relationships.
- Identify client needs and be eloquent when answering all product-related questions.
- Be an excellent story-teller - breathing life into our collections and filling the store with a 'Feel Summer' attitude.
- Be able to respond to queries regarding price, look, feel, texture and the key features of Orlebar Brown pieces.
- Be fast and thorough in the resolution of client requests, particularly with those relating to availability and sourcing of product.
- Show passion for O.B collections and be confident in client styling and wardrobe building.
- Take every opportunity to expand the Orlebar Brown client base and actively foster the growth of brand loyalty through the nurturing of both new and existing client relationships.
- Take pride in shop floor presentation standards and work with the wider team to ensure we always look our best.
- Attend regular training sessions on seasonal product launches to ensure knowledge is up to date.

**As a Logistic Administrator**
- You will oversee the operation of online platforms from the store end (Marketplaces, Employee sale portal, OneStock, Click&Collect etc.). This will include but may not be limited to picking & packing orders, organising shipment of said orders and maintaining accurate inventory control across these platforms.
- You will be responsible for the receiving and allocation of inbound stock, packaging and store consumables, ensuring the storage space is well maintained and properly optimised for operational efficiency.
- Conduct a physical stock take on a regular basis, ensuring its accuracy.
- Coordinate stock transfers both to and from other stores as required and assist with the consolidation of stock at the end of every season.
- Contribute your views and feedback on the daily and weekly store reporting, sharing your stories with the wider business.

**REQUIRED QUALIFICATIONS**
- Ability to build rapport with our clients.
- A demonstrated passion for the brand, and an affinity for our promise and our purpose.
- A willingness to adapt and take on new challenges.
- A professional image at all time and be an O.B ambassador.
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