Sales Agent

2 weeks ago

Gold Coast, Queensland, Australia Nrma Motoring & Services Full time

**Have you previously worked in guest services, tourist information, travel agency, inbound agent, or airline based positions? This may be your new calling?**:
NRMA Parks and Resorts are an industry leader in the dynamic Holiday Park sector, offering a wide range of services and currently either owning or managing 48 parks in iconic tourism locations around Australia. We are a wholly-owned entity of the NRMA, Australia's largest member-owned organisation with over 100 years of operations in motoring and tourism services. Securing a role within our reputable organization and dynamic industry will provide an opportunity to place a road marker on the next milestone, in your career journey.

Ideally you will be a vibrant character, who's personality shines through to each customer. You will have a passion for travel and delivering superior customer experience.

Due to an increased volume of inbound calls and customer demand, we have a number of casual Sales Agent roles available to expand our current team There is potential to work full-time hours at a casual rate, on a 7 day roster, including penalty rates for weekends. Due to the nature of rostered shifts, it is preferred that you have availability for morning and afternoon shifts.

Our Sales Centre team are predominantly responsible for taking inbound calls, to assist in making reservations for cabins, caravan and camping holidays for our members and guests. You will play a vital role in our customer journey. You will be the first touch point to making that memorable holiday, road trip, or getaway.

**How do you measure up?**:

- Demonstrated sales or exceptional customer service skills
- Strong customer focus
- Excellent communication skills - you love a chat and bring 100% energy to every call
- MS Office and strong systems navigation skills
- Reservations experience utilising property management and booking systems will be favourable
- Previous experience with Newbook will be advantageous

**AND the icing on the cake**:

- Experience within the travel, tourism sector, or an affinity with the holiday park industry

We do the training, you bring the personality
- Due to current restrictions and requirements, you will need to have the flexibility and drive, to work from both home and from our Gosford Office. We will ensure you have the equipment, training and support that you require to guarantee success._

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