Product Quality

**Job ID**: 300507
- **Date posted**: 19/07/2025

**Our team within IKEA**At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion.We care about people & planet and promote health & wellbeing.We nurture your development and provide career opportunities to unlock your potential. **What you need to know**Working at IKEA has its benefits and rewards:

- $27.35 base hourly pay rate
- Above award rates and penalty rates (including Sunday and Public Holidays)
- 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
- 24/7 access to our Employee Assistance Program for health and wellbeing support
- 15% Co-worker discount
- Low-cost nutritious meals including complimentary drinks in our Co-worker restaurant
- Co-worker uniform provided
- Free Co-worker parking
- Bonus programme (where eligible)
- Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
- Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)

Additional Information:

- This role is Permanent, Part time, 60hrs per fortnight.
- Applications close Friday 1 August 2025
- As our store operates 7 days per week, you must have the availability to work a rotating roster with a mix of day and evening shifts (with a spread of hours from 8:00am and 10:00pm).
- You also have the availability to work 3 out of 4 weekends (both Saturday and Sunday).

**About this work area**As Product Quality & Recovery Co-worker your responsibilities will include:

- Assisting customers on the As-Is shop floor, being curious to understand their needs and providing your expert knowledge on IKEA products and services to support their purchasing decisions.
- Presenting and pricing IKEA products on the As-Is shop floor in a commercial way and setting relevant prices that are attractive to customers yet still generate the best results for the store.
- Prioritising giving products a second chance by repackaging them back into a saleable condition where possible.
- Regularly assembling IKEA furniture while always securing that it is assembled according to the instructions to ensure complete functionality.
- Within the store, communicating the quality message and quality reporting process to constantly improve customers' quality perception of IKEA products.
- Always considering the sustainability impact when deciding when and how to recover and recycle products.
- Building strong relationships within your team and with other departments to promote a collaborative and inclusive work environment.
- Always acting as a safety ambassador and following the appropriate procedures and ways of working to ensure safety is a top priority.

As Product Quality & Recovery Co-worker you are/have:

- A 'Togetherness' mindset where you'll work closely with your team and other departments yet also be able to work effectively independently.
- Someone who is passionate about the IKEA range, enjoys assembling furniture, and has a sustainability mindset.
- Goal oriented and a motivated problem-solver.
- A strong customer focus - you enjoy answering customer queries and assisting in helping them find solutions.
- The ability to think outside the box and prioritise tasks in a fast-paced operational environment with competing priorities,
- Comfortable with regular physical work and manual handling, including repetitive lifting and bending.

**We need people like you**At IKEA, work is so much more than a job. Come join us