Customer Service Representative

5 days ago

Sydney, New South Wales, Australia Hitachi Construction Machinery Co., Ltd. Full time

About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.The OpportunityJoin our dynamic National Contact Centre team in Revesby as a Customer Service Representative, where you'll be the first point of contact for our valued customers.
In this fast-paced role, you'll handle inbound calls, respond to emails, and manage web portal enquiries-delivering exceptional service every step of the way.We're looking for a customer service professional with prior experience and the flexibility to work weekend shifts.
This is a permanent role on a day shift, with a hybrid working roster available once your training is complete.Roster: Sunday to ThursdayAs the ideal candidate, you will have:Experience working within a high-volume, dynamic, call centre or customer service environment is highly regardedAvailability to work weekend shifts, on a Sunday - Thursday rosterExperience processing sales orders will be advantageousExcellent written and verbal communication skills to direct high-volume inquiriesStrong computer literacy skillsHelpful and adaptable approach when understanding customer needs with an ability to navigate and solve complex issuesThe ability to professionally articulate to internal and external customersHitachi Benefits - What's in it for you?
Competitive hourly rate + earn company biannual bonuses
Career: Permanent Full Time Position in a leading OEM with long term job securityEmployee Rewards: Exclusive staff discount on a range of goods and services through our Employee Rewards ProgramCareer Progression: OEM training and opportunities for upskilling with access to the latest technologiesCulture: Supportive mentors who value your input in finding new and improved ways to achieving successPaid Parental Leave Company PolicyHealth: Discounted Medibank health insurance policy + EAP to support our employees and their familiesEmployee Referral Program: successfullyrefer a friend and earn cash
Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people.
We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

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