Mychoice Design Studio 2Ic

Design Studio Team Leader (2IC)
- **Join the iconic and most trusted residential home builder in NSW**:

- **Second in charge opportunity to support the Design Studio Manager**:

- **Located in our beautifully appointed Norwest Design Studio**

**My Choice Design Studio** is a modern, welcoming space where our interior design team helps our valued customers choose colours and products during a key stage of the building process. Their aim is to provide an unbeatable level of customer support so customers can confidently create a home that reflects their individual taste and style.

We are proud to belong to the **NEX Building Group**, a growing company with over 1,200 team members dedicated to building beautiful homes. Our group includes well-known brands like McDonald Jones Homes, MOJO Homes, and MJH Multi. Since starting in 1987, we've continued to grow and are committed to achieving our vision of being Australia's leading home builder.

**Our perks and benefits**
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a bundle of benefits:

- Discount on building a home with any of our building brands (after qualifying period)
- Income protection insurance
- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
- Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit)
- Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
- AIA Vitality health and wellbeing program
- A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
- Employee assistance program to support your mental, financial and physical wellbeing
- A huge catalogue of online learning and ongoing professional development programs
- NAWIC and HIA corporate membership
- Attractive remuneration
- And so much more

**About the opportunity**
The Studio 2IC reports to the Studio Manager and is part of the MyChoice interior design team. In this highly rewarding role, your focus will be to provide our interior design team with mentoring and support and our valued clients with a comprehensive understanding of the interior and external products available within our product range at the very critical selections stage. More specifically, your responsibilities will include:

- This is an approx **12-month parental leave contract.**:

- Ensuring team members have the knowledge and capabilities to perform their roles effectively
- Provide ongoing coaching to enable our interior designers to achieve their goals and objectives
- Implement system and process changes to ensure increased accuracy, efficiency and service
- Ensure workflow and customer processes run smoothly and any inefficiencies are resolved to ensure mutual benefit and satisfaction
- Address any obstacles or bottlenecks that may impact achieving milestones and customer expectations
- Work closely with the team to ensure a culture of excellence in customer service and the MJH core pillars are understood and are embedded within the team
- Advocate the brand and continuously look for ways to delight customers
- Develop and facilitate training to upskill the team in all aspects of customer service and technical knowledge relevant to their roles

**About you**
To be successful in this highly rewarding role you will demonstrate alignment to the purpose and core values of MJH and NEX Group along with:

- Availability to work every **second Saturday.**:

- The ability to mentor and coach the design team to create a culture of high performance
- Strong account management skills and the ability to frequently adapt to the scope of work in a fast-paced environment
- Qualifications including a Diploma in Design and Decoration and/or other relevant tertiary qualifications in business and leadership
- Residential building industry experience
- Some knowledge of residential floor plans, housing contracts as well as knowledge of the electrical side of building a new home
- Be highly organised and able to prioritise and multi-task and delegate tasks
- Resilience and perseverance and the ability to adapt to change
- Proven commitment to cross functional collaboration

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don't feel you tick every box, we encourage you to still apply. We'd love to have a chat with you about your career goals.

**Interested?**
- Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands