Information Technology Support

1 week ago

Sydney, New South Wales, Australia Lls Australia Full time

An exciting role for an IT support officer whose responsibilities and work have a positive impact on the quality of life.

Be a part of an organizational culture that upholds values like Respect, Accountability, Collaboration, and Innovation. We are looking to grow our diverse engineering team, who are passionate about building products that consumers love. You will join our product development team to perform day-to-day maintenance and repairs, including software and computer installations and upgrades, routine automation, security maintenance, troubleshooting, training, and technical support for all users and projects of the company. The roles require you to understand the operations of the business, be a technology all-rounder and handle any concerns that may arise.

**Essential Criteria**:

- Experience in the IT industry.
- Proficient in Microsoft 365 and Salesforce.
- Bachelor's degree in computer science or information technology.
- Certified Salesforce Administrator.
- High technology literacy.
- Ability to understand the integration of software programs.

**Your responsibilities include but are not limited to**:

- Meet with Executives to assess and outline system software and requirements.
- Oversee the development, installation, configuration, and administration of computer systems.
- Monitor computer systems and networks for malfunctions, viruses, and errors.
- Troubleshoot technical issues and develop effective solutions.
- Prepare reports, network analytics, data reports, and operational manuals.
- Keep up to date with the latest advancements in technology, protocol, and best practice.
- Manage the company's technology stack.
- Manage the company's devices, factory resetting, performance issues, etc.
- Assist employees with any technology-related concerns.
- Create user and training documentation, and conduct formal training sessions.
- Ensure system issues are responded to and resolved promptly.
- Maintain and support day-to-day operations of the Salesforce platform.
- Work with key stakeholders to find innovative ways to leverage the Salesforce platform.
- Manage user and license management, including new user setup/deactivation, roles, profiles, permissions, and public groups.
- Review all Salesforce platform changes and provide communication and training where required.

If you're dedicated and ambitious this is an amazing opportunity.

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