Media & External Communications Advisor

If you love turning ideas and insights into compelling communications that spark interest, build trust and grow audiences - then we'd love to hear from you.
Join the TIO and help shape media and communications that empower consumers, strengthen trust and support Australians to stay confidently connected.
Job Description About The RoleAs our Media and External Communications Advisor, you'll be truly valued for your expertise and your passion for collaborating with stakeholders to create great content that resonates.
After settling in, you'll help lead a targeted brand campaign and be involved in the release of our quarterly and annual reports.
There's a solid rhythm to the work that includes media engagement, managing our social channels, preparing content for eNews and the website, and providing communications and media advice to TIO stakeholders.What You Will Be DoingExternal communications: daily coordination and content planning for digital communications channels.
Contribute to the planning, creation, editing, publication, and promotion of high quality, accessible, plan English publications.
Writing for web, social, speeches, reports, media, website, email newsletters, and campaigns.Media: daily coordination of media relations, including organising media interviews, writing and distributing media releases, op-eds and responses, and preparation of TIO spokespersons for media interviews with briefings, key messages, and QAs.
Monitoring the media phone and inbox.
Regular reporting.Digital, social and multimedia: daily content planning and creation, strategy coordination, monitoring, reporting and maintenance.
Attending events, utilising video and photography to create content for external channels.
Regularly design and produce social media graphics aligned to brand guidelines.Website: develop accessible web and digital content creation, update the TIO website, and drive continuous improvementsBrand and campaigns: deliver campaign content and visual assets, engage with external contractors, and contribute to strategy, campaign content, monitoring and successful delivery of multichannel digital and brand campaignsStakeholder engagement and relationships: contribute to initiatives aimed at raising awareness of the TIO scheme and other initiatives Desired Skills and Experience What You BringStrengths in writing, editing and proofreading for a variety of audiences and channels.
Experience writing media releases, media responses, media briefings, reports, email marketing content, web content, and blogs.Experience developing and implementing media and communication strategies, preferably in a consumer or customer services environment.Demonstrated experience in media liaison, brand and reputation management, identifying and escalating risk.Proficient using Canva, PowerPoint, SharePoint, email marketing tools, web content management systems and media intelligence software for media monitoring and reporting.Bonus points for multimedia and/or digital communication experience.Why The TIO?
We're a not-for-profit with a big heart and a clear purpose, delivering fair, independent, and accessible dispute resolution services.
Our culture is inclusive, flexible and we're serious about supporting our people to thrive.We offer:Flexible work arrangements that support work-life balanceWellbeing initiatives, capability development, and resources to help you flourishA culture that values psychological safety, empathy, fairness, and respectOpportunities to lead meaningful change in how we care for our peopleDiversity & InclusionWe celebrate diversity and encourage everyone to bring their authentic selves to work.
Whoever you are, however you identify, you're welcome here.
We're committed to creating a workplace where everyone feels respected, supported, and empowered.Ready to lead with purpose and make a real impact?
A copy of the position description will be made available to the shortlisted candidates.Apply nowand help us shape the future of work at the TIO.Telecommunications Industry Ombudsman Limited