Strata Manager

Option to work 5 days per fortnight at home, supplied with the tech you need
- Work for Australia's leading strata and property services provider
- Rare and exciting opportunity to lead and mentor a team of Strata professionals

**Who is PICA Group?**

PICA Group is Australia's leading strata and property services provider made up of a unique network of industry specialist businesses in strata and facilities management, property development, debt recovery and legal services. We enhance Australia's community living by caring for one of our customer's most valuable assets, their investment, and their home.

**Who we're looking for**

We are on the lookout for a customer focused
**Strata Manager - Team Leader** to join our
**BCS - Branch **in
**Melbourne CBD** This role is integral to our core business of delivering professional strata management services to our clients. As a part of the BCS Victoria Branch leadership team (Branch Manager, two Strata Manager - Team Leaders and an Assistant Strata Manager - Team leader), you will lead a team of approximately 8 Strata Managers and continue to support and manage a small portfolio. Here at PICA, you will work with a team who are passionate and put in 100% every day and you have the ongoing support from a dedicated customer care team and centres of expertise.

**What you'll be doing**

Reporting to the Branch Manager, you will have direct accountability for
- Mentor and lead a team of 8 Strata Managers
- Positively leading and influencing change management within processes, systems and customer outcomes
- Be an integral member of the BCS Victoria Branch Leadership team, and lead by example in demonstrating PICA Values and expected behaviours
- First line customer escalation to support resolution and enhance customer experience
- Delivering feedback and providing training and support to grow your team's capabilities
- Maintaining a small portfolio of Strata schemes, where you will build relationships, and be a trusted advisor in all thing's strata
- Facilitating and attending AGMs and other meetings, and providing advice as required
- Preparing budgets, agendas, and minutes with support from other departments
- Interpreting legislation and assist in the enforcement of by-laws
- Maintaining insurance, coordinate repairs and maintenance and building compliance requirements
- Using systems and databases to create and/or manage documentation

**We're looking for someone who has.**
- At least 3 years' experience as an Owners Corporation Manager/Strata Manager or similar role in other industries
- A growth mindset
- Skills in portfolio and/or account management
- Has passion for sharing your knowledge and expertise to others
- Take pride in seeing others succeed
- A love for building relationships and anticipating the needs of your clients
- The ability to see problems or conflicts as opportunities and find common ground to get cooperation. You have experience in negotiation and conflict management.
- Pride in organising and planning yourself as well as others
- Skills in interpreting and communicating legislation, financial, and procedural requirements. You have strong written and verbal skills
- Effectively used multiple technical systems and software. (Outlook, Excel, Word, CRM, and document management systems, etc.)
- Preferably, but not essential, demonstrable leadership experience either professionally or in voluntary capacity

**What we can offer you**

Still not convinced? Check out what our employees have to say about working at PICA on Glassdoor A 4.6 star rating is nothing to sneeze at.

**How to apply**

**At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all.**

For up-to-date information about PICA Group, visit us:
**You must have the right to live and work in this location to be considered for this opportunity.**

**It is PICA Group's policy not to accept speculative CV's from Agencies, unless the role has been released directly to the agency. Should we require any assistance from agencies on any roles a member of the Talent Acquisition team will contact agencies directly.