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Brisbane Airport

2 weeks ago

Brisbane, Queensland, Australia Star Aviation™ Full time

Overview
Brisbane Airport - Customer Service Officer role at Star Aviation.
Star Aviation is Australia's dedicated Ground Handling service provider, partnering with Airlines and Airports.
We're building a team that embodies our brand and represents both our company and our customers, with the capability and professionalism to keep operations running smoothly at busy Australian airports, while still being small enough to care and be supportive.
Description
As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner.
You will be the face of the company to clients and passengers, placing the customers' needs at the heart of all tasks.
Shifts are on a rotating roster (Monday - Sunday) with start times as early as 02:30am and finish times as late as 12:30am, depending on flight schedules and delays.
Successful candidates will need to pass a pre-employment medical before beginning in the role.
Key responsibilities
Deliver check in services on behalf of Star Aviation and its Airline customers in the correct application.
Operate in a safe environment and demonstrate a clear understanding of Health and Safety policies and procedures.
Welcome passengers at the terminal counter in a polite manner.
Compare information on tickets with passenger data to ensure accuracy.
Check bookings and issue boarding passes.
Educate passengers about airport security protocols and luggage allowances.
Direct passengers to the correct gate for their flight.
Represent the Airline and Star to achieve high levels of customer satisfaction.
Ensure safe and secure operation of all equipment.
Perform Boarding Gate duties including public announcements as required by clients.
Complete Passenger Marshalling duties maintaining a safe and secure environment as required by clients.
Assist wheelchair passengers, including pushing wheelchairs when needed.
Complete relevant documentation and provide accurate information to passengers.
Operate lifting devices in accordance with airline-approved transfer methods to assist wheelchair passengers.
Assist wheelchair passengers with transferring between wheelchairs and personal devices and vice versa.
Assist wheelchair passengers with maneuvering luggage from the baggage belt onto a trolley.
Collect and ensure equipment (wheelchairs, E-Caddy, etc.) is available where needed and stored properly.
Assist customers in locating family or friends at drop-off points within the airport as requested.
Perform basic administration duties.
Skills and Experiences
On Offer
Opportunity to be part of a family-oriented business where you are truly valued.
Ongoing career training and development with in-house programs.
Discounts and benefits across travel, retail, lifestyle and other areas from many providers.
The ideal candidate
A valid Aviation Security Identification Card (ASIC) or ability to obtain one.
Experience with Aviation/Airline industry is desirable.
A valid driver's license to commute to work.
Ability to perform duties at a high standard of customer service.
Caring approach to dealing with people and clear communication with good interpersonal skills.
Excellent organization and time management; ability to multi-task, prioritize, and meet deadlines.
Customer focus to deliver exceptional service; adaptable to changing priorities and situations.
Ability to work well in a fast-paced team environment; highly personable with diverse stakeholders.
Manual Handling procedures and conflict resolution skills.
Proficient in plain English report writing and intermediate Microsoft Office skills.
An understanding of achieving on-time performance goals in a safe and efficient manner.
Alignment with company values: Safety, Accountability, Customer Service, Innovation, Teamwork.
Additional
Due to the high volume of applications, only those progressed to the next stage will be contacted.
Follow Star Aviation on LinkedIn.
Visit our website at Star Aviation Services.
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