Office Administrator

**Our Mission**:

- At Fencing and Gate Centre, our mission is straightforward and direct, To deliver unparalleled excellence in Fencing & Gate materials while fostering an environment that empowers our employees to thrive in both their personal and professional journeys. _
- We are committed to supplying the highest quality products, ensuring durability, aesthetics, and security for our valued customers. Simultaneously, we dedicate ourselves to nurturing the growth and development of our team members, recognising that their success is integral to our collective achievement. _
- Through innovation, integrity, and a relentless pursuit of excellence, we aim to redefine industry standards, creating a legacy built on trust, quality, and the enduring success of both our customers and our team._

**The Role / Hours**

**Monday to Friday 7am - 3:30pm**
**Every Second Saturday 7am - 1pm**

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? Are you looking to kick-start your career in customer service or bring your experience in a hardware/retail setup to the next level? If so, we have an exciting opportunity for you

We take pride in delivering top-quality products and exceptional service to our valued trade customers. As we continue to grow, we are seeking a dedicated and enthusiastic Customer Service Representative / Sales Administrator to join our team at our Minchinbury office.

**Responsibilities**:
**Sales Support**: Collaborate with the sales team to process and follow up on customer orders, ensuring accuracy and timely delivery. Assist in generating sales leads and identifying potential upselling or cross-selling opportunities.

**Product Knowledge**: Develop a comprehensive understanding of our product range, features, and benefits to effectively assist customers with their inquiries and make appropriate product recommendations.

**Order Management**:Accurately process and track customer orders, ensuring smooth coordination between the warehouse and logistics teams for efficient delivery.

**Administrative Tasks**:Complete administrative duties such as data entry, maintaining customer records, preparing sales reports, and other ad-hoc tasks as required.

**Relationship Building**: Establish and maintain positive relationships with trade customers, understanding their unique needs and providing personalized support to enhance their overall experience.

**Requirements**:

- Previous experience in customer service, preferably in a hardware/retail environment, is advantageous but not essential.
- Excellent communication skills, both written and verbal, with the ability to effectively engage with customers and provide clear and concise information.
- Strong organisational and multitasking abilities, with a keen attention to detail.
- Proficient computer skills, including MS Office (Word, Excel, Outlook).
- A customer-centric mindset, with the ability to adapt to various customer personalities and situations.
- A proactive and self-motivated approach to work, demonstrating the ability to work independently and as part of a team.
- Availability to work full-time hours, including occasional weekends or public holidays as required.

**What We Offer**:

- Competitive salary
- Ongoing training and development opportunities to enhance your skills and career growth.
- A supportive and inclusive work environment that values teamwork and collaboration.
- Employee discounts on our extensive range of products.
- A chance to be part of a reputable and growing organisation in the hardware industry.

**Salary**: $24.00 - $30.00 per hour

Expected hours: 38 - 43 per week

Supplemental pay types:

- Overtime pay

Work Authorisation:

- Australia (required)

Ability to Commute:

- Minchinbury, NSW 2770 (required)

Work Location: In person