Critical Infrastructure Management Professional

4 days ago

Sydney, New South Wales, Australia Bebeeoperations Full time

Technical Operations Specialist
Achieving excellence in data center operations is crucial to delivering scalable capacity at the lowest possible cost for our customers. We foster an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the business and customers 24/7. Our mission is to maintain the physical infrastructure of AWS, ensuring operational performance in safety, security, availability, productivity, capacity, efficiency, and cost.
As a Technical Operations Engineer, you will sustain availability, manage costs, assess and mitigate risks, and maintain critical infrastructure with metric reporting.
Key Responsibilities:
Support routine maintenance and emergency services for critical systems (switchgear, generators, UPS, power distribution, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.)
Install new rack capacity and provision power and cooling
Manage contractors and vendors on-site, ensuring work aligns with established practices, procedures, and local legislation
Establish performance benchmarks, conduct analyses, and prepare documentation of critical facility operations and maintenance; manage facility assets
Generate change management requests and incident tickets for facility-related events and assist in issue resolution
Collaborate with data center IT managers and business leaders to coordinate operations, manage capacity, and optimize safety, performance, reliability, sustainability, and efficiency
Day in the Life:
Work schedules change depending on site needs; shifts are 12 hours and rotate on a predefined schedule
Troubleshoot facility and rack-level events within SLAs
Perform rack installs, decommissioning, and facility management
Provide operational readings and KPIs to ensure uptime
Manage contractors, subcontractors, and vendors on-site in line with practices and local legislation
Maintain and operate electrical, mechanical, and fire/life safety equipment within the data center
Basic Qualifications:
4+ years of relevant work experience in facilities management, maintaining a data center or other critical space facility
Ability to prioritize in a complex, fast-paced environment
Experience with awareness of and adherence to physical security protocol
Preferred Qualifications:
Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related discipline, or technical degree with 4+ years of data center management/engineering/operations experience
Strong understanding of data center electrical and mechanical systems (e.g., DRUPS, Transformers, Generators, Switchgear, UPS, ATS/STS, PDUs, Chillers, AHUs, CRAC units)
Experience in mission-critical facility management for a large enterprise or large Colocation provider
Vendor/contractor management for construction, maintenance, and upgrades in large-scale critical environments

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