Retail And Grooming Salon Manager

Join to apply for theRetail and Grooming Salon Managerrole atDOGUE
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Join to apply for theRetail and Grooming Salon Managerrole atDOGUE
DOGUE is a leading name in dog grooming, retail, and daycare, with over 25 years of experience providing high-quality pet care services across Sydney and Melbourne.
Our boutique salons combine expert grooming with premium dog retail products, all in a stylish and supportive environment that celebrates dogs and their devoted owners.
The Role
As a Full-time Grooming Salon & Retail Leader at our Bondi Junction location, you'll lead a team in delivering premium grooming and playtime services and a tailored retail experience.
This hands-on leadership role requires someone who thrives in a fast-paced environment, loves dogs, and has a strong presence for customer service, team coordination, and business operations.
This role is Monday to Friday, (shifts start and finish varying times 8:45am and 5:45pm) with the occasional Saturday so its a great role for someone that loves management but wants their work/life balance.
Key Responsibilities
Oversee the day-to-day operations of the salon
Support and manage a team of groomers – approx.
4 staff a day
Ensure high grooming standards, dog welfare, and customer satisfaction
Coordinate grooming schedules and client bookings
Conduct quality checks and manage client feedback
Retail & Customer Service
Manage the boutique retail space, visual merchandising, and product stock
Deliver outstanding customer service and build lasting client relationships
Promote sales, product knowledge, and new stock launches
Onboard, and train new staff
Lead with positivity, accountability, and collaboration
Coordinate rosters and ensure coverage for grooming appointments
Foster a supportive and respectful team culture
Operations & Administration
Manage day-to-day business operations and KPIs
Handle store reporting, ordering, inventory control, store maintenance, incident handling and financial performance
Collaborate with HQ on promotions, events, and local marketing initiatives
About You
Experience in retail and/or grooming salon management (pet industry experience a bonus)
You're confident, personable, and love building genuine relationships with clients
Comfortable speaking with customers in-store, over the phone, and via email, including handling enquiries, feedback, and concerns with professionalism and care
You bring strong sales and service skills, with the ability to recommend products and services to suit each dog's needs
Calm and solution-focused when managing incidents or complaints, always putting the dog's wellbeing and the client experience first
Experienced in team leadership, scheduling, and daily operations
Organised, efficient, and confident in managing schedules and operations
Passionate about pets, people, and creating a high-quality boutique experience
Work with a respected and established Australian brand
Great team environment with ongoing training and support
Discounts on services and retail products
No Sundays or public holiday shifts
If you're ready to lead a boutique team that's all about style, service, and wagging tails, we'd love to hear from you
Learn More About DOGUE:Check out our website:
Note:Recruitment includes a pre-employment health check.
We reserve the right to close or extend vacancies at our discretion.
Video cover letters will make you stand out from the crowd...
Please do not send private messages or resumes through via LinkedIn - please apply at this link = pages/work-with-us?
ja-job=1871650
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Industries
Retail
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