Product Consultant

MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

**Our Purpose**

MLC Life Insurance is one of Australia's leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world's leading insurers. We are guided by our simple purpose: 'A Promise for Life'. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It's a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of Do What's Right, Deliver Together, Make it Simple, Own it and Aim High. It's how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.

**Our Strategy**

Our strategy puts our customers at the centre of our ambition to be Australia's leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible work environment centred on development, wellbeing, recognition and contribution.

With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

**The Role**

Reporting into the Head of Product and Proposition, the Product Consultant will support the management of a portfolio of competitive, customer oriented, compliant and profitable product solutions through the delivery of BAU and project activities.

Customer Solutions develop and manage innovative and market-leading solutions that meet the changing needs of our customers to and through retirement, support our partners, grow our people and deliver value for MLCL. Strong product lifecycle management drives sales, enhances the customer and adviser experience and satisfaction, manages risk, and grows portfolio value.

**Accountabilities include**:

- Ensure the portfolio remains competitive, customer oriented and profitable, by supporting the development, implementation and ongoing management of product and regulatory change initiatives
- Develop relationships with key internal and external stakeholders, and leverage those relationships to achieve business objectives
- Develop product knowledge to provide a central source of product expertise within the organisation
- Support the implementation of product and regulatory change initiatives and projects and ensure that all product changes are accurately reflected in in relevant administration/quotation systems and disclosure documents
- Actively manage product mailboxes to ensure queries are resolved within service standards, and themes are identified to drive process and efficiency improvements
- Actively manage website content to ensure remains current and compliant
- Support the compliance, risk management and Event management of the portfolio, including identification and investigation activities
- Proactively manage risk; meet all policy and compliance requirements; perform controls; adhere to Process and Procedures pertinent to role; and escalate events, issues or breaches as they are identified

**About You**
- Prior product experience is essential
- Degree qualifications in a business-related field including finance, marketing, legal or financial planning highly regarded
- Prior experience in a role within the Australian insurance industry preferable
- RG146 qualification or a willingness to obtain
- Developed analytical and problem-solving skills
- Developed interpersonal skills to influence stakeholders and resolve issues
- Ability to identify and articulate business problems and potential solutions
- Ability to work as part of a team and autonomously, to achieve planned goals and objectives
- Ability to work under pressure whilst continuing to make effective decisions
- Ability to build and maintain relationships with internal and external stakeholders
- Ability to work in a fast-paced environment
- Strong verbal and written communication skills

**Why Choose Us?**

At MLC Life Insurance, you will have the opportunity to:

- work with a WGEA cited Employer of Choice for Gender Equality
- enjoy flexible work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia's leading, most trusted Life Insurer
- access a range of benefits including competitive salary, lifestyle leave, two days volunteer leave every year, recognition of service milestones; and
- wellness and lifestyle offerings including access