Customer Service Officer

1 week ago

Australia Aushealth Full time

**AusHealth** is an Australian-owned, profit-for-purpose medical research company passionate about helping Australians to live happier and healthier lives. Our Work division specialize in services & training that promote safe working environments for our extensive national client base, with 100% of profits used to fund world-first medical research and technologies, developed right here in South Australia.

Due to ongoing growth and changes within the company, we are currently looking for Customer Service Specialists to help support our existing team provide round the clock service to our clients.

The Customer Service Officer will be responsible for delivering exceptional service, with a strong customer centric approach, supporting both external and internal stakeholders. They will be instrumental in supporting the delivery of quality service to all AusHealth Work clients, through the effective, professional & accurate management of all incoming communications.

**Reporting to the Customer Service Manager, you'll be required to;**
- Timely effective fulfilment of all incoming Post Incident booking requests, including the sourcing and scheduling of collectors
- Manage, resource and plan client drug and alcohol testing schedules, immunization clinics, antigen testing and respiratory fit mask testing in line with relevant client needs.
- Arrange and book travel requirements for Collectors, Nurses, Trainers & other AusHealth Work staff as required with consideration to cost effective arrangements and fatigue management.
- Processing and actioning of any required paperwork received in line with company policies and client SOPs, including the processing of payments as required
- Additional support to the wider Customer Service team, in times of excess workload to ensure all client obligations are being met in a timely and efficient manner
- Working, as required, over a 24/7 rotating roster with the flexibility to backfill shifts as required to cover for leave and staff shortages, including but not limited to weekend & overnight on call availability
- Previous experience in a customer service and/or administration role.
- Demonstrated customer service skills including the ability to establish positive relationships with internal and external customers, able to determine & address customer requirements and effectively deal with difficult customers.
- Well-developed interpersonal skills including written and verbal communication, negotiation, and teamwork.
- Strong communication and being able to easily convey clear and concise information both verbally and written.
- Experience in assessing priorities and working quickly and accurately to produce work of a high standard in a busy environment.
- Strong administration skills including competence in using electronic databases and IT solutions to access and enter information with a high attention to detail and data entry accuracy

**No recruitment agencies please.

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