Student Adviser

Overview
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Job no:
576776
Work type:
Full-time
Location:
Melbourne - Burwood
Categories:
Student Services
Based at our Melbourne, Burwood Campus + hybrid work arrangements
Multiple Full-time, fixed-term positions available – end dates ranging from January – February 2026
Benefits
Benefits for working with us
At Deakin, we offer more than just a job — we offer a lifestyle. Across our campuses in Geelong, Melbourne, and regional Victoria, you'll find everything you need to thrive: on-site childcare, gyms, medical centres, cafes, accessible public transport, and convenient parking. Enjoy flexible working arrangements that support your work-life balance, generous leave entitlements including extended parental leave and the option to purchase additional time off, plus a wide range of staff discounts on travel and more. Our health and wellbeing services, ongoing professional development opportunities, and inclusive, supportive culture make Deakin a place where you can grow — whether you're working remotely or immersed in the vibrant energy of campus life.
About Deakin
Who are we?
Deakin is a cutting-edge public university headquartered in Victoria, revolutionising education with 61,000 students across our campuses: Melbourne Burwood, Geelong Waurn Ponds, Geelong Waterfront, Warrnambool, Deakin University Lancaster University Indonesia (DLI), GIFT City, India, and our vibrant online environment. We're proud to be a progressive and open-minded university, delivering the highest student satisfaction in Victoria and consistently ranked in the top 1% of the world's universities.
Role details
As a Student Adviser (Contact Centre), you will:
Provide information, advice and support to students
Contribute to the implementation of strategies and programs to improve the student experience and contribute to improved ways of working
Provide resolution to complex student enquiries
Coordinate and implement a range of administrative services to support students
Review, evaluate and implement systems, process and practices to improve response times, increase quality, reduce costs and foster a culture of customer service excellence
Qualifications and experience
To be successful, you'll have:
Relevant qualifications, such as a degree (with or without work experience), an associate diploma with at least two years' experience, or an equivalent combination of education, training, and experience.
Proven experience in administration within large, complex organisations, working effectively within established structures, policies, and procedures.
Strong customer service skills, ideally gained within a tertiary education environment or similar setting.
Demonstrated ability to perform effectively in high-pressure, fast-paced environments, managing face-to-face, phone, and written enquiries.
Experience delivering quality services and support within large and diverse organisational contexts.
How to apply
Here's how to apply:
Please submit your updated resume and a short cover letter outlining your skills and experience.
For a confidential discussion regarding this role, please contact
Andrea Fyfe, Manager Student Central (Contact Centre)
on
For a copy of the position description, please see below:
Application closing date
Applications for this position close on Tuesday 23 September at 11.55pm
Equality and diversity
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
Advertised
Advertised:
10 Sep 2025 AUS Eastern Standard Time
Deakin is a Victorian university with a global impact. We are an agile, dynamic, and innovative university committed to making a positive impact through our excellence in education, research and innovation and the contributions we make to the wider community.
We understand that our reputation has been built on the dedication and expertise of our staff and we offer a dynamic and diverse working environment with opportunities to grow and develop careers. We believe that a progressive, thriving culture will ensure that people choose to come to Deakin and contribute to our ongoing success.
We are an inclusive workplace and welcome applicants from all backgrounds.
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