Guest Experience Expert

**Additional Information**
**Job Number**25126709
**Job Category**Rooms & Guest Services Operations
**Location**Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia, 2000
**Schedule**Part Time
**Located Remotely?**N
**Position Type** Non-Management

**Be the Vibe Behind the View**

**Join Pier One Sydney Harbour as a Guest Experience Expert - Night Audit working as part of our Front Office team.**

At **Pier One Sydney Harbour**, the night is your stage. While the city sleeps, you're the one making sure everything runs like clockwork because unforgettable stays don't stop when the sun goes down. From late-night check-ins to early-morning farewells, every detail matters in making a seamless experience.

As a **Guest Experience Expert - Night Audit**, you'll own the overnight rhythm: posting charges, running end-of-day reports, and ensuring every account balances perfectly. You'll handle check-ins, check-outs, room assignments, and those last-minute requests with confidence and care. Calm under pressure, sharp with details, and always ready with a warm welcome.

**What You'll Do**:
**Set the tone**: Be the first and last impression by welcoming late arrivals, handling check-outs, and making every guest feel at home.

**Own the details**: Post charges, balance accounts, run night audit reports, and roll the date.

**Keep it smooth**: Manage room assignments, handle special requests, and solve problems before they become issues.

**Be the calm**: Stay organized, stay sharp, and keep everything running seamlessly.

**What You Bring**:
A passion for **authentic hospitality** and **locally inspired experiences**.

A sharp eye for detail and a love for **design and storytelling**.

A professional look, a positive attitude, and a team-first mindset.

A desire to go **beyond the booking** and create **signature moments**.

**Why You'll Love It Here**:
Work at a **harbourside destination** with serious wow-factor.

Be part of a brand that's **innovative, expressive, and sociable**.

Enjoy flexible hours, a supportive team, and a workplace that feels like a party with purpose.

Help guests **live Sydney**—not just visit it.

**Benefits, Perks & Rewards**:
Help guests **live Sydney**—not just visit it.

Free delicious duty meals including one free barista coffee a day

Numerous Activations and events to connect with your colleagues

Free dry cleaning for all your work clothes

Exclusive associate discounts on Food & Beverage and Hotel rooms (including all proprieties within Marriott International) for you, your family and friends

**Ready to turn service into storytelling?**
- We are an Equal Opportunity employer and recognize that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity._

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today's traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative - in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.