Ao4 Learning Support Officer

2 days ago

Brisbane, Queensland, Australia Davidson Group Services Full time

**The Benefits**
- $54.34 per hour + Super (PAYG)
- 6-month initial contract
- Brisbane CBD
- Part time hours (36.25 hours per fortnight)

**About the Company**

Davidson are currently working with a state government client who are seeking an AO4 Learning Support Officer to work in the Capability team.

**About the Role**
- **Maintain content on the intranet**: Make content updates to intranet based on text changes specified by content writers.
- **Teams support**: Provide technical support for team members facilitating Webinars/Workshops delivered on Teams (for example, manage breakout rooms or monitor participant chat).
- **Training attendance administration**: Manage invites ahead of training sessions and Record/update training attendance following session to make completion.
- ConnectManagers invites / Attendance records.
- PPM Workshop registrations / attendance / completions
- **Course development support**: Provide support to the online development officer with simple text-based content development _(NOTE: Due to the nature of this work, the applicant could be supported to learn how to complete this task in Rise or Storyline.)_
- Rise development using templated activities.
- Text updates in Storyline
- Support material developed in Word or Powerpoint (eg: workbooks or jobaids)
- **Reporting activities**: Complete non-complex reporting via the Learning Management System
- **Instructor-led workshop management**: Collect information from identified participants and then liaise with vendor to confirm details for workshops and manage attendance. This could include tasks like:

- Collate and share participant requirements (for example, dietary restrictions)
- Distribute pre-work requirements.
- Manage workshop / Session invites.
- Update participant training records.
- **Team admin activities**: Support the Capability team with any admin requirements (for example, monitoring team inbox).

**Role Fit**
- Demonstrated experience in a similar role.
- **Technical experience** - strong MS Word, MS PowerPoint, MS Outlook (Calendar management), MS Teams and basic to intermediate Excel.

List is in order from most important to least important.
- Squiz Matrix (intranet platform)
- MS SharePoint Online
- Articulate 360 Suite:

- Rise
- Introductory Storyline
- Whiteboarding platforms (eg: Mural or Miro)

**Desirable experience, but not essential**
- Previous Learning Management System (LMS) administration exposure
- Adobe Creative Cloud Suite (NOTE: This is a true 'nice to have'. This role may not be required to complete much work using these programs and any requests would be very simple (for example, text updates or icon colour changes). However, previous experience using Illustrator, Photoshop or InDesign would be taken into account.

**How to Apply

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