Production Support Technologist

Who we are:
Reliable Controls is dedicated to reducing the carbon footprint of buildings around the world. Our team specializes in the design, development, and assembly of building automation controls and software programs.
We align ourselves with the right people and empower them in the right ways. An established company based in Victoria, BC, we nurture a strong culture of communication, trust, and collaboration. Embracing a work–life balance, promoting continuous learning, and celebrating our achievements are a few of the ways we show our enduring commitment to employees. Let's combine our passions for building a greener future
Your mission:
As a Production Support Technologist, you'll bring hands-on technical expertise to our manufacturing team—maintaining and improving equipment, test systems, and tooling that keep our operations running smoothly. You'll play a vital role in getting new products ready for production, partner with R&D on design-for-manufacture (DFM) efforts, and help drive improvements in quality, efficiency, and innovation across the floor.
What we offer:
Highly competitive extended health and dental plans for you and your family
A yearly RRSP contribution on the company's behalf, plus an employee contribution–matching program to help you grow your financialwell-being
Participation in company profit sharing scheme
Paid time off to volunteer and give back to the community, on your own or as a part of a group with yourcoworkers
Freeon-premiseparking, or choose our green transportationoptionand be paid for it
Social Committee eventsalmost everymonth, from potlucks, game nights, and LAN parties to camping andskiing
Free on-site gymat both locations
Awards and recognition for service and accomplishments
Assistancewith tuition or skills training relevant to yourrole
A rewarding career doing work thatmatters
What we hope to create:
Solutions for building operators to enable the vision of Net-Zero Emissions by 2050. Help us get there.
In this role you will:
Provide real-time technical support to production teams to resolve equipment, process, and test-related issues.
Perform troubleshooting, repairs, and preventative maintenance on production equipment to minimize downtime.
Assist in implementing new manufacturing processes and equipment for product introductions and process changes.
Assemble and maintain functional and diagnostic test sets for electronic components and assemblies.
Ensure test systems align with product specifications and manufacturing needs by collaborating closely with R&D Engineering teams during the design process.
Maintain detailed documentation and perform periodic calibration and compliance checks on test systems.
Design and fabricate assembly jigs, fixtures, and process aids to enhance efficiency, consistency, and ergonomics.
Collaborate with engineering and manufacturing staff to refine tools based on operator feedback and performance data.
Ensure tooling meets safety, quality, and process engineering standards.
Support manufacturing readiness for new product launches, including setup of tooling, test sets, and production documentation.
Liaise with R&D engineering during product development to ensure manufacturability, reliability, and cost-effectiveness through effective DFM practices.
Provide feedback during design reviews to ensure smooth transition from prototype to production.
Analyze production workflows and identify areas for improvement using lean and Six Sigma methodologies.
Lead or participate in continuous improvement initiatives such as root cause analysis, value stream mapping, and Kaizen projects.
Assist in the documentation and standardization of work procedures, setup sheets, and maintenance logs.
Support the Quality and Environmental Management System (QEMS) by participating in corrective/preventive actions (CAPA), audits, and quality improvement projects.
Track and record engineering changes, equipment updates, and modifications impacting production.
Ensure all work adheres to applicable regulatory and safety standards (e.g., ISO 9001, IPC standards, WorksafeBC).
You'll have access to:
An onboarding package to get you up to speed
Online training courses
A mentor
A yearly training allowance
This role might be right for you if you have:
Diploma or degree in Electronics Technology, Mechatronics, or related technical field.
Minimum 3 years of experience in electronics manufacturing or test system support roles.
Strong understanding of electronic assembly, test equipment, and diagnostics.
Familiarity with test automation tools (e.g., LabVIEW, Python, C++) is an asset.
Familiarity with CAD tools (e.g., SolidWorks) for jig and fixture design.
Solid foundation in lean manufacturing and Six Sigma methodologies.
Experience with product lifecycle and DFM practices in collaboration with engineering teams.
Excellent problem-solving, analytical, and communication skills.
Ability to work independently and cross-functionally with production, quality, and design teams.
Ability to travel periodically to alternate manufacturing site in Edmonton, Alberta to provide on-site support as needed.
You'll be successful in this position if you:
Enjoy hands-on problem solving and take pride in keeping production running smoothly.
Are naturally curious and eager to understand how systems work and how to make them better.
Communicate clearly and collaborate well with both technical and non-technical team members.
Bring a continuous improvement mindset and are comfortable navigating change.
Appreciate the balance between autonomy and teamwork in a production support environment.
Value a healthy work–life balance; we don't expect you to work overtime or weekends.
Let's connect
At Reliable Controls it's not only experience and skills we are seeking; alignment with our values is of the utmost importance to us. Continuous improvement is vital to our organization, and we are prepared to invest in our team's future, not just their current abilities. Let's connect. We would love to hear from you
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