Manager, Premier Relationships

**Work type**: Permanent Full time
**Region**: WA- Perth inner
- Make a genuine difference through the work you do helping more people with their financial goals
- Become an integral part of this highly collaborative, inclusive and high-performing team
- Join the team who are encouraged to experiment and find out how to excel

**About the Premier Banking team**

Our Premier Banking customers hold over $850k in total footings with NAB, and as such, equate to 1% of all Personal Banking customers, contributing to around 17x revenue for the Personal Bank business. These customers are highly regarded by the business, and it is therefore imperative we deliver a seamless, signature experience to them in each and every interaction.

Your role as Premier Banker Manager will give you the opportunity to influence the future of this division. This is a superior Banker offering, and as such, we are seeking high performers with ambition, charisma, and a genuine appetite to uncover great outcomes You will be joining the Premier Banking, Relationships division which brings about exciting change and adaptability to better serve our valued customers. Now is the time to be a part of this change

**You new role awaits.**

In the role of Manager Premier Relationships you are our home lending Manager of a Team in Metro Perth.

Day to day you will:

- Use superior relationship and coaching skills to achieve business goals through the leadership of people and other key stakeholders including the development of quality internal and external networks.
- Ensure consistent and professional leadership and deliver exceptional customer service by demonstrating actions and behaviours consistent with NAB Corporate Principles and Compliance Standards
- Accountable for the effective deployment of resources within their appointed area including career/succession planning, staff leave management & recruitment/selection activities.
- Identify LAM opportunities and implement action plans to ensure the overall growth of the business
- Influence a team to work at the peak of their performance standards, bringing in prospects, sales and referrals and to create a superior customer experience
- Actively represent the company with accountability for enhancing NAB profile and reputation within target markets and the community
- Manage operational & legislative risk effectively and have a genuine focus on continuous improvement and executional excellence
- Understand key business drivers in order to lead and accelerate revenue growth, business profitability and product penetration

**Please refer to the role purpose statement for a comprehensive description of this role.**

**What you'll bring**:

- Organisational / implementation abilities; Time management / priority setting; Self-motivation
- Managerial skills # high problem-solving capacity; negotiation skills; results oriented
- Sound knowledge and skills in Banking regulations, practices and procedures; credit assessment and associated issues; full range of Bank products; Company / commercial law; Accounting principles and practices
- Broad based business exposure
- Exceptional leadership skills with a proven track record of achieving results through people
- The ability to lead group discussions, identify future business opportunities and implement complex national strategic plans. - Strong coaching and mentoring skills in providing on-going feedback, training, development, and support to strengthen and enhance skills & knowledge
- Proven experience in successfully leading a team operating in a franchise-like environment, or possesses the capability to quickly adapt to leading a team to operate successfully in such an environment - Manage the commercial viability of the appointed area e.g. understanding of profit and loss drivers, analysing a balance sheet, etc
- Consistently high levels of individual performance and the ability to know how to get that performance from a diverse team.
- 8+ years experience in retail/commercial banking and/or credit assessment & management, with a proven track record in sales and a passion for customer service
- Tertiary qualification in a business related discipline preferred
- Relevant compliance and sales/service leadership training including lending accreditation

**A diverse and inclusive workplace works better for everyone**

At NAB, we're intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.