Logistic Coordinator

2 weeks ago

Sydney, New South Wales, Australia Samsung Sds Global Scl Australia Pty Ltd Full time

**About the Company**

Established in 2014, Samsung SDS Global SCL Australia (SDSAU), based at Bankstown Aerodome, delivers high-quality logistics services. Using the "Cello" system, SDS AU optimises supply chain management for its customers, ensuring efficiency and reliability.

**Role Overview**

The Logistics Coordinator is responsible for the planning, implementation, and coordination of logistics operations, including transportation and warehousing. They serve as a point of contact between suppliers, carriers, and customers, ensuring that products are shipped and received in a timely, cost-effective, and compliant manner.

**Key Responsibilities**:

- Responding to internal and external customer queries in a professional and timely manner.
- Following up and tracking customer orders accurately within the set KPIs and guidelines.
- Liaise with logistics team and LSPs to follow up customer deliveries where necessary.
- Building relationships with external customers to improve the delivery process and turnaround time.
- Attending to inbound calls from customers in response to delivery queries, such as order status and ETA.
- Troubleshooting and escalating delivery issues with relevant parties within the business, and ensure that they are followed up in a timely manner.
- Ensure compliance with company policies procudeures, including safety.
- Ad hoc tasks as required.

**Required Skills and Qualifications**:

- Similar experience
- Intermediate understanding of Excel
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills, ability to communicate effectively
- Excellent customer service skills and interpersonal skills

Pay: Up to $75,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

**Location**:

- Bankstown Aerodrome NSW 2200 (preferred)

Work Location: In person

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