Manager Clinical Services

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service (SES), and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

Psychological and Support Services facilitates a holistic approach to the management of the psychological, emotional and spiritual health and wellbeing of QFES members. Working collaboratively with other statewide QFES stakeholders, we deliver specialised prevention and intervention services to enable a well-being focused culture.

QFES is committed to providing a broad range of support services for members to promote mental health and wellbeing. As part of these services our psychological and support services leads organisational approaches to delivering positive mental health outcomes to all QFES members. Broadly these services include management of clinical support (including governance of an external counsellor network), Peer Support, Critical Incident Response, Leadership advice and Training services. You will add value to the FESSN team by contributing to aspects of proactive/prevention, recognition/response, and recovery/maintenance.

Key requirements

Mandatory requirements
- Applicants must hold an applicable post-graduate tertiary qualification.
- Registered, or equivalent, mental health professional - e.g. registered psychologist or eligible for membership with the Australian Association of Social Workers.

Highly desirable requirements
- Knowledge and/or experience or qualifications in organisational psychology.

Your key accountabilities

Your part in the ongoing success of our department, in supporting frontline services will see you responsible for a variety of work, including, but not limited to:

- Lead and manage delivery of best practice clinical support and organisational development services for QFES staff, volunteers and family members through external counselling network.
- Contribute to the maintenance of a network of external counsellors including recruitment, support, quality assurance and contractual arrangements.
- Provide high level strategic advice and guidance to senior management regarding clinical and organisational development risks and strategies, programs and activities.
- Drive and contribute to the design, delivery and evaluation of FESSN programs, training packages, tools and initiatives to promote positive wellbeing outcomes across QFES.
- Research and prepare complex submissions, briefs, reports and correspondence relating to clinical and organisational development services and practices across the department and industry.
- Establish and maintain collaborative networks and partnerships with internal and external stakeholders to promote positive outcomes for QFES.
- Represent QFES on committees, working groups and whole-of-government forums relating to wellbeing at QFES.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioral profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Program Leader (leading teams and/or projects)

Vision
- Leads strategically
- Stimulates ideas and innovation

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Demonstrates sound governance

Once you join us we will want you to exemplify the QFES shared values of:

- Respect
- Integrity
- Trust
- Courage
- Loyalty
- Applications from recruitment agencies will not be accepted.