Customer Communications Officer

2 weeks ago

Perth, Western Australia Page Personnel Full time

6 Month Contract
- Diverse company with a great positive company culture

**About Our Client**:
Page Personnel has partnered with Australia's fourth busiest Airport in terms of passenger traffic, and operates 24 hours a day, seven days a week throughout the year. Our Client's significant role in the economic, social and cultural activities of this State by facilitating travel and employment, connecting people and places, and providing support for communities.

**The Key Responsibilities of this role are.**
- Respond to customer feedback, ensuring coordinated approach with other business units.
- Ensuring customers receive high quality,timely & personalised responses to feedback
- Monitor and respond to social media feedback.
- Processing refunds under delegation including coordination with other departments and line manager on refund processes.
- Ensuring all customer feedback data is inputted in a timely and accurate manner
- Maintenance of Sales-force database
- Maintenance of Team Share point.
- Build positive relationships with customers and stakeholders
- Assist in training new team members
- Engagement in Customer Experience initiatives.

**The Successful Applicant**:

- Approachable and great listening skills.
- Resilient and conflict management skills.
- Customer focused approach.
- Ability to prioritise tasks.
- Exceptional communication skills (written and verbal).
- Microsoft skills (Word,Excel and PowerPoint).
- Confident with Social Media platforms.
- Previous Customer service experience.

**What's on Offer**:
**Whats on Offer for you?**
- Learning and Development opportunities.
- Free Parking on site for employees.
- Diversity and Inclusions.
- Health & Wellness program.

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