Service Receptionist

1 day ago

Melbourne, Victoria, Australia Werribee & Western Automotive Group Full time

State of the art facilities
- Supportive Team & Training to be provided
- 38 Hour Week - Mon-Friday

**Company Overview**:
Western Mitsubishi is a premier automotive dealership with brand new facilities; dedicated to providing top-quality vehicles and exceptional service to our valued customers. As an authorized Mitsubishi dealer, we pride ourselves on delivering excellence in every aspect of our operations. Join our team and become part of a dynamic and customer-focused environment where your contributions make a difference.

**Position Overview**:
We are currently seeking a friendly and organized Service Receptionist to join our team and be the first point of contact for customers visiting our service department. The Service Receptionist will play a crucial role in providing excellent customer service, scheduling service appointments, and ensuring smooth operations at the service desk. This position requires strong communication skills, attention to detail, and a passion for delivering outstanding customer experiences.

**Responsibilities**
- Greet customers in a warm and professional manner as they arrive at the service department.
- Schedule service appointments accurately and efficiently using our dealership's appointment scheduling system.
- Answer incoming phone calls and respond to customer inquiries regarding service appointments, vehicle maintenance, and repairs.
- Coordinate with service advisors and technicians to ensure timely completion of service work and maintain an organized workflow.
- Provide information to customers regarding service options, pricing, and estimated completion times.
- Process customer payments for service invoices and maintain accurate records of transactions.
- Assist with administrative tasks such as filing service records, updating customer information, and preparing service-related documents.
- Maintain cleanliness and organization at the service reception area to create a welcoming and professional atmosphere for customers.

**Qualifications**:

- Previous experience in a customer service or administrative role, preferably in an automotive dealership or service environment.
- Excellent interpersonal skills with a friendly and approachable demeanour.
- Strong communication skills, both verbal and written.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Attention to detail and accuracy in data entry and record-keeping.
- Knowledge of automotive service terminology and procedures is a plus.

**Benefits**:

- Competitive salary commensurate with experience.
- Training and development opportunities for career advancement.
- Employee discounts on vehicle purchases, parts, and service.
- Friendly and supportive work environment with a focus on teamwork and customer satisfaction.

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