Casual Assistant- Roar Store, Richmond Football Club

3 days ago

Melbourne, Victoria, Australia Fanatics, Inc. Full time

Casual Retail Assistant

Role Purpose:
Casual Retail Assistant (Supporter Experience Officer) are responsible for conducting the front-line selling effort, driving sales revenue for the organisation, creating the ultimate shopping experience for members and supporters, and maintaining retail standards through back of house operations. Casual Retail Assistant will drive results through effective communication and a demonstrated ability to work as a member of a winning team. Working within an elite sporting precinct requires professionalism and dedication to the role.

Casual Retail Assistant are expected to work a casual schedule which can include days, nights, and weekends. Availability for Game Days preferred.

**Responsibilities**:

- Greet members, fans, and customers, asking questions to help make their shopping experience enjoyable.
- Make recommendations based on observations and conversations with fans.
- Help execute a brand connection by ensuring fans enjoy a seamless shopping experience.
- Maintain sales floor and/or stockroom standards with an eye to detail.
- Process sales transactions via the Fanatics Point of Sale System (POS)
- Housekeeping, cleanliness, and general standards
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
- Seek opportunities to improve average transaction value and improve the customer experience.
- Strive to meet and exceed sales targets.
- Perform additional responsibilities as directed by the management team.

**Knowledge & Experience**:

- Experience working in retail or sales preferred.
- Ability to work independently and responsibly in a fast-paced environment.
- Availability to work extended hours on game days and during events.
- Possess a fun, professional demeanour.
- Demonstrated ability to build product knowledge of Team/League inventory.
- Demonstrated ability to work as a member of a team in fast paced environments, servicing a diverse fan base.
- Ability to maintain high standards of organization and cleanness.
- Proven ability to overcome obstacles while maintaining a positive, can-do attitude.
- Strong verbal communication skills
- An interest in AFL and Australian elite sports landscape

The job duties list is not exclusive nor exhaustive and the post holder will be required to undertake such tasks as may be expected within the scope/level of the role.

Outlet: Roar Store, Richmond Football Club, Swinburne Centre, Punt Road Oval, Richmond Vic 3121

Casual Retail Assistant are required to work at offsite venues on occasion.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset

  • Korin Gamadji Programs Manager

    3 days ago

    Melbourne, Victoria, Australia Richmond Football Club Full time

    OverviewJoin to apply for the Korin Gamadji Programs Manager role at Richmond Football Club.The Korin Gamadji Programs Manager leads the design, delivery, and continuous improvement of all Korin Gamadji programs.The role is responsible for managing the program team to ensure meaningful experiences and outcomes for participants, authentic impact for...

  • PhD Sports Science

    6 days ago

    Melbourne, Victoria, Australia Richmond Football Club Full time $35,000 - $47,500 per year

    RICHMOND FOOTBALL CLUB IN COLLABORATION WITH SWINBURNE UNIVERSITY OF TECHNOLOGYABOUT THE ROLE:The PhD candidate is responsible for undertaking a three-year research project in collaboration with Swinburne University of Technology and Richmond Football Club. This role contributes to the advancement of knowledge in sport science and data analytics while...

  • Korin Gamadji Programs Manager

    1 week ago

    Melbourne, Victoria, Australia Richmond Football Club Full time

    OverviewJoin to apply for the Korin Gamadji Programs Manager role at Richmond Football Club.The Korin Gamadji Programs Manager leads the design, delivery, and continuous improvement of all Korin Gamadji programs. The role is responsible for managing the program team to ensure meaningful experiences and outcomes for participants, authentic impact for...

  • Korin Gamadji Programs Manager

    1 week ago

    Melbourne, Victoria, Australia Richmond Football Club Full time

    OverviewJoin to apply for the Korin Gamadji Programs Manager role at Richmond Football Club.The Korin Gamadji Programs Manager leads the design, delivery, and continuous improvement of all Korin Gamadji programs. The role is responsible for managing the program team to ensure meaningful experiences and outcomes for participants, authentic impact for...

  • Graphic Designer

    2 weeks ago

    Melbourne, Victoria, Australia Richmond Football Club Full time

    ABOUT THE ROLE:The Graphic Designer will play a critical role in helping Richmond to build a united, sustainable and trusted football club that focuses on Belonging, Thriving and Winning.This position reports to the Senior Graphic Designer and works collaboratively with teams such as Customer, Sponsorship, Digital, Events, Fan Engagement and Retail to build...

  • RFC Nutrition Program Lead

    6 days ago

    Melbourne, Victoria, Australia Richmond Football Club Full time $90,000 - $120,000 per year

    JOB DESCRIPTION:The Nutrition Program Lead is responsible for designing and delivering a world class, evidence-based sports nutrition program that is focused on empowering players to understand why and how to support their training and game day performance, not just within the Club nutrition environment but also at home in their performance lifestyle...

  • Premium Sales

    4 days ago

    Melbourne, Victoria, Australia Richmond Football Club Full time $104,000 - $130,878 per year

    ABOUT THE ROLE:The Premium Membership Sales Officer - Club XIII will be responsible for maximising the revenue and profit from the Clubs reserved seat and premium bay products while providing an excellent quality of service that exceeds members' expectations. The role will also involve the maximisation of engagement for members holding a reserved seat or...

  • Premium Sales

    5 hours ago

    Melbourne, Victoria, Australia Richmond Football Club Full time

    Overview The Premium Membership Sales Officer - Club XIII will be responsible for maximising the revenue and profit from the Clubs reserved seat and premium bay products while providing an excellent quality of service that exceeds members' expectations.The role will also involve the maximisation of engagement for members holding a reserved seat or premium...

  • Premium Sales

    2 days ago

    Melbourne, Victoria, Australia Richmond Football Club Full time

    OverviewThe Premium Membership Sales Officer - Club XIII will be responsible for maximising the revenue and profit from the Clubs reserved seat and premium bay products while providing an excellent quality of service that exceeds members' expectations. The role will also involve the maximisation of engagement for members holding a reserved seat or premium...

  • Premium Sales

    1 day ago

    Melbourne, Victoria, Australia Richmond Football Club Full time

    OverviewThe Premium Membership Sales Officer - Club XIII will be responsible for maximising the revenue and profit from the Clubs reserved seat and premium bay products while providing an excellent quality of service that exceeds members' expectations. The role will also involve the maximisation of engagement for members holding a reserved seat or premium...