Senior Technical Architect

2 weeks ago

Sydney, New South Wales, Australia Bebeeproduct Full time

Principal Product Excellence Architect Job
This is an exciting opportunity to work as a Principal Product Excellence Architect. We are seeking a highly skilled and experienced professional to join our team.
Job Description:
Support Customer Implementations: Lead/contribute to the successful delivery of ITOM projects for global customers, ensuring issues are resolved promptly and satisfaction remains high.
Accelerate Time-to-Value: Help develop and apply repeatable solutions and approaches that improve implementation efficiency and customer outcomes.
Assist with Escalations: Work with senior team members to resolve customer issues that cannot be addressed through standard support channels.
Collaborate with Product Teams: Share feedback and insights from customer experiences with internal product and engineering teams to help improve features and usability.
Contribute to ITOM Strategy: Support the design and implementation of ITOM solutions, considering opportunities for adjacent product adoption.
Hands-on Configuration: Configure workflows, applications, and user interfaces as part of ITOM deployments, following best practices and documented guidance.
Reporting & Dashboards: Assist in developing customer-specific reporting and dashboards to provide visibility into key operational metrics.
Internal & Customer Documentation: Help create deliverables and documentation to support internal stakeholders and enhance customer engagement.
Enablement Support: Contribute to training materials, guides, and reusable assets to support implementation teams and partners.
Cross-Functional Teamwork: Work closely with customer success, support, and delivery teams to ensure alignment on project goals and outcomes.
Required Skills and Qualifications:
Technical Understanding of ITOM Products: 7 years of experience implementing 2 or more ServiceNow ITOM products.
AI Integration: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
Communication Skills: Exceptional communication and presentation skills to include technical and business concepts.
Scripting Expertise: Scripting with powershell, perl, wmi, ssh, python, javascript.
Cloud Management Experience: Cloud Management Platforms such as AWS, VMware, BMC, etc.
Benefits:
You will have the chance to learn new things all the time and the team will be there to support your growth.
Why Us:
We approach our distributed world of work with flexibility and trust.

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