Customer Service Assistant

5 days ago

Melbourne, Victoria, Australia Cash Converters Full time

**About Us**

We have a passion to help our customers from taking the stress away of selling second-hand items, offering value for money on an amazing range of products to offering finance solutions. Despite our growth, we are still local, and we make sure we help our locals. Our passion for helping people doesn't stop there, we also believe in the continual support of our staff and encourage our people to grow and develop with us.

**About you**

At Cash Converters, we believe in creating a family style environment where everyone looks out for one another and works together to achieve the team's goals. We are looking for like-minded people who have a bit of sass, a bit of street smarts and love getting to know customers and show a genuine care for helping others. So, if you are someone who has a great sense of humour that loves to help our locals and make a difference in the community we want to hear from you Previous Personal Finance experience not requires. Customer service, attention to detail and computer skills highly regarded.

**About the role**

The key focus in the role is to provide an excellent customer experience whilst providing personal finance solutions on a** full-time **basis. A typical day will include:

- Engaging with customers through demonstrating respect and empathy to build trust.
- Complying with responsible lending guidelines and procedures ensuring loans are in line with policy and legislative requirements.
- Proactively promoting Personal Finance throughout the rest of the store to generate new business.
- Answering any questions about Personal Finance, maintaining an open and honest approach.
- Working towards achieving targets, both individually and as a store.

**What you'll get in return**

Even though this role will start as **Customer Service Assistant Personal Finance,** your journey won't stop there. At Cash Converters, we believe in the continual growth and development of our staff and encourage internal movements to facilitate this. The goal is for our team members to be trained in other aspects of the business such as Retail, Webshop, Buys & Loans and Jewellery. You will also get to work in the recently renovated Sunshine Store It's nice

You'll also have the opportunity to receive:

- Bonuses based on the achievement of set targets.
- Generous 30% discount on a great selection of items in store.
- Fantastic support and development opportunities to grow your career.

**What's next?**

**Kick start your career today**

**APPLY NOW**

**No recruitment agencies please

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