Training & Change Officer

Requisition ID: 28641- Location: Southbank, AU, 3006**The Opportunity**:
Excellent new opportunity for a Training & Change Support Officer to join our Business Change team to design, develop, plan and conduct training and development programs to improve individual and organisational performance.

The incumbent will also support the change team with embedding change.

This role will report to the Sales Trainer and can be worked flexibly from the office and home - hybrid work model.

This is a full-time role but reasonable requests for part time will be considered.

**Key Responsibilities**:

- Deliver training sessions, engaging and guiding learners, and evaluating the achievement of intended learning outcomes. This will include Delivering Train the Trainer sessions for onshore and offshore business trainers
- Conduct detailed training needs analysis to identify changes to skills and knowledge across the business due to projects being implemented and identify specific learning interventions required as a result
- Design and develop learning programs and resources using blended methodologies including online learning resources that meet the defined objectives and needs of the end users.

Maintain and update training procedure manuals, guides or course materials and schedule training; this will include collaborating with team members across the business.**About You**:
To be successful in this role, you will have previous experience working on end-to-end learning projects including analysis, design, development, implementation and evaluation and be able to produce relevant reporting. Ideally, you will have experience with training and uplifting sales and customer experience teams with contract centre environments. You are able to work independently and collaborate as part of a team with excellent written communication skills with good attention to details.

**Next Steps**:
Only applicants with unlimited work rights in Australia will be considered.

**About ENGIE Australia & New Zealand**:
ENGIE has operated in Australia since 1996 and is supporting the transition to a carbon-neutral economy by providing energy solutions to households, businesses and communities.

Globally, ENGIE has been driving innovation for more than 180 years. Today, ENGIE is changing the face of energy and services by creating and developing a diverse range of energy solutions, supported by global expertise, and delivered by local teams who understand their local markets.

In Australia we have an ambitious goal - to achieve net zero by 2045 by deploying renewable energy, hydrogen, storage and e-mobility infrastructure at pace, while leading the transformation from coal-fired power to a clean energy future at our Hazelwood Rehabilitation Project.

We have more than 1,000MW of low-carbon generation capacity and almost 3,000MW of renewable energy under development. Our retail business has more than 700,000 customer accounts across Australia.

ENGIE's trading arm, Global Energy Management & Sales (GEMS) provides low-energy supply agreements, energy trading, risk management and asset management services to business customers.

**Our Business Units**

Thermal & Supply
- ENGIE Retail is one of Australia's fastest growing energy retailers, with more than 700,000 electricity and gas customer accounts in Victoria, South Australia, New South Wales, Western Australia, The Australian Capital Territory and Queensland.
- ENGIE Retail offers simple and affordable energy plans for Australian households and businesses.
They offer 100% carbon neutral plans certified by Climate Active where carbon emissions are offset from energy usage.
- Our gas power plants in South Australia are an essential component of our strategy to achieve a sustainable energy future, and we remain committed to optimizing their performance and reducing emissions while we invest in the energy systems of tomorrow.
- The Hazelwood Rehabilitation Project is a dedicated business stream leading the safe, stable and sustainable rehabilitation of the former Hazelwood Power Station and Mine, which ceased operation in 2017.

Renewables
- With 165MW of operating wind farms in South Australia and 3000MW of identified pipeline of solar, wind and large-scale batteries under development, ENGIE is making a sizeable contribution to the progress of renewable energy production in Australia.
- We strive for operational excellence in all aspects of green hydrogen production, including process design, equipment selection, and when up and operational in the optimization of our asset infrastructure. ENGIE and Mitsui are developing one of the world's first industrial-scale renewable hydrogen projects to provide feedstock into Yara Pilbara Fertilisers' (Yara) existing ammonia operations near Karratha in Western Australia.

Energy Solutions
- ENGIE is building the future of electric vehicle fast charging stations in Australia for both fleets and the public. ENGIE is aiming to be operating 300 charging poi