Assistant Supervisor

1 day ago

Melbourne, Victoria, Australia Db Mobility Logistics Ag Full time

What You'll Be Doing:Team Leadership & DevelopmentLead, manage, and mentor a team of customer service and logistics professionals.
Foster a culture of accountability, collaboration, and continuous learning.
Ensure the team structure evolves to meet changing customer demands and business needs.Client Engagement & Relationship ManagementActively participate in client meetings and service reviews to understand evolving needs, monitor satisfaction levels, and ensure alignment with service expectations.
Build and maintain strong relationships with both internal and external stakeholders to promote trust and long-term partnerships.Operational Oversight & Service DeliveryOversee the day-to-day operations of logistics and transport services, ensuring timely, accurate, and cost-effective delivery.
Monitor service metrics, identify process failures, and implement corrective actions to maintain high service standards.Issue Resolution & Complaint ManagementEnsure all service-related issues and customer complaints are addressed promptly and effectively.
Conduct root cause analysis on recurring queries and incidents to identify systemic issues and drive continuous improvement initiatives.Performance Monitoring & ReportingTrack and analyze key performance indicators (KPIs), customer feedback, and operational statistics.
Prepare regular reports highlighting trends, service gaps, and improvement opportunities for senior management and client stakeholders.Process Improvement & InnovationChampion process optimization and innovation across customer service and logistics functions.
Collaborate with cross-functional teams to streamline workflows, reduce inefficiencies, and enhance the overall customer experience.Financial Awareness & Cost ControlMaintain awareness of budgetary constraints and financial performance related to logistics operations.
Support cost-saving initiatives while ensuring service quality is not compromised.Teamwork & CollaborationPromote a collaborative working environment across departments.
Encourage open communication, knowledge sharing, and joint problem-solving to achieve common goals.Other Duties as AssignedPerform additional responsibilities as outlined in the official position description, including support for strategic projects, audits, and compliance initiatives.
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