Contact Centre Consultant
2 weeks ago
Posted: 17/07/2025
Closing Date: 14/08/2025
Job Type: Permanent - Full Time
Location: Brisbane
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we're creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we're building on the strong foundations of our history and shared values as we bring together the best of both banks.
We are currently seeking for highly motivated and friendly individuals to join our Contact Centre Team in Brisbane. As a Contact Centre Consultant, you will be the first point of contact for our customers, taking inbound enquiries and performing transactions, providing exceptional customer service.
This role will enable you to learn and develop within a values based organisation, while gaining valuable knowledge and experience in the banking and financial services industry. You will be provided with regular coaching to ensure you are set up for success
**Why join us**
- We have big plans to become Australia's leading purpose-driven bank.
- As a certified B Corp, we're part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
- Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
- We offer flexible working options, competitive salary and 13% super.
- Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and subsidised gym memberships.
- We also support staff with study assistance, paid parental leave (regardless of gender or carer responsibility), fertility treatment, volunteer, bereavement, gender transition and family violence leave; and the opportunity for bonus annual leave.
- We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
- We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
- We care for a conservation reserve - where we work with key partner organisations to protect threatened species and involve staff in conservation.
**What you will be doing**
- Manage customer queries in accordance with the bank's policies and procedures in a timely, professional and efficient manner
- Provide exceptional service to customers, often being a first point of contact for queries
- Identify opportunities to assist customers with the bank's range of products and services
- Contribute to the development and continuous improvement of our customers' experience
- Conduct outbound calls to customers to follow up enquiries and welcome new customers to the bank.
**What you will bring**
- A solid track record of exceptional customer service
- Confidence in building strong relationships with customers
- Well-developed written, verbal and interpersonal skills
- The ability to determine priorities and follow processes
- Proven ability to work effectively under pressure, multitask and problem solve
- Commitment to Bank Australia's purpose, aspiration, values and brand as well as the B Corp ethos.
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