Engineering Operations Technician, Data Center Engineering Operations

Overview
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are looking for a Data Centre Engineering Operations Technician (EOT). Our EOT's are Amazon's front line responders for hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchboards / switchgears, UPSs, PDUs, AHUs, pumps, motors, VFDs, and building automation systems. They provide 24 / 7 shift coverage which could include 12 hour shifts, rotating shifts, 3, 4, or 5 day work weeks.
Key job responsibilities
Review the management of both routine and corrective maintenance on a variety of critical systems such as : switch gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
Establish performance benchmarks, conduct analyses & prepare reports on all aspects of the critical facility infrastructure operations & maintenance.
Help with the design, implementation, commissioning and build out of new facilities.
Create and implement projects to increase current facility capacity, efficiency, sustainability & reliability.
Manage the facility assets and the provision of infrastructure & inventory asset management.
Manage the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed, is observing established practices, procedures & local legislation.
Work with other business leaders to coordinate projects, manage capacity, and optimise plant safety, performance, reliability, sustainability and efficiency.
Hold or be able to attain an Australian Government Security Vetting Agency clearance.
We are experiencing rapid growth, therefore your onboarding will be dynamic in nature, where you will gain diverse experience working in new and established AWS data centre's. These future Amazonians will rotate through various AWS locations to complete training as part of their onboarding to prepare for deployment in a data centre region. This training will be completed over a duration of 6-12 months. Once training is completed, individuals will be relocated to the permanent location.
ABOUT AWS: Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work / Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Inclusive Team Culture
Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Engineering Operations Technicians support the data centre building and the critical equipment that keeps it running. This includes diesel power generators, HVAC and fire suppression systems. They're responsible for the day-to-day operations and maintenance of the critical infrastructure, supervising specialist vendors, acting as first responders to incidents, and becoming subject matter experts for the facility.
BASIC QUALIFICATIONS
Degree or technical certification (Military or Trade school)
Mechanical / HVAC / Electrical engineering or experience at technician level in a critical environment
2+ years of maintenance experience on mechanical or electrical equipment
Experience operating electrical or mechanical systems in a mission critical environment (i.e. Data Centre, telecom, etc.)
PREFERRED QUALIFICATIONS
Ability to participate in a 24 x 7 rotating shift roster
2+ years of operations experience in a data centre or critical environment
Experience with the development of MOPs & SWMS for planned works
Familiar with the concepts and interaction of Service Management systems (Problem & Change)
Business-level verbal and written communication skills
Proven leadership and excellent attention to detail
Ability to prioritise multiple requests in complex, fast-paced environment
Acknowledgement of country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.
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