E-Commerce Customer Service All Rounder

2 days ago

Australia Infectious Clothing Company Full time

**E-Commerce Customer Service All-Rounder**:

- Kunda Park, Sunshine Coast — Part-Time (25 hrs/week)_

Join our friendly team at **Infectious Clothing Company**, Australia's go-to supplier of premium uniforms for healthcare, beauty, and more. We're looking for a proactive **E-Commerce Customer Service All-Rounder** to be the welcoming face and voice of our business, while also supporting our online operations behind the scenes.

**About the role**
This role is **based in our retail showroom**, where you'll:

- Welcome customers visiting the store, help them with purchases, fittings, and Click & Collect orders
- Offer friendly, knowledgeable product advice to ensure they find exactly what they need

You'll also work **back-of-house** when needed, assisting with:

- Picking and packing online orders for daily dispatch
- Processing exchanges and returns
- Keeping the retail and warehouse areas organised, tidy, and well-stocked

This is not a typical retail role — it's a varied position where no two days are the same, combining customer interaction with hands-on operational tasks.

**What we're looking for**:

- Experience in customer service, retail, or e-commerce (Shopify experience a bonus)
- A genuine enjoyment of helping people and solving problems
- Strong attention to detail and clear communication skills
- Ability to switch between front-of-house and back-of-house tasks with ease
- Proficiency in Microsoft Office and Accurate Typing and Data Entry Skills
- A team player who's happy to jump in wherever needed

**Why join us?**
- Be part of a supportive, down-to-earth team
- Work for an Australian-owned company with 20+ years in the industry
- Develop skills across e-commerce, customer service, and operations
- Enjoy staff discounts on leading brands — Dickies, Cherokee, Wink, and more

If you love variety in your workday and take pride in giving customers a great experience both online and in-store, we'd love to hear from you.

**Job Types**: Part-time, Permanent

Pay: $24.95 - $30.00 per hour

Expected hours: 25 per week

**Education**:

- High School (Year 12) (preferred)

**Experience**:

- E-commerce: 1 year (preferred)
- Customer service: 1 year (preferred)
- Retail sales: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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