Service Experience Manager

1 week ago

Melbourne, Victoria, Australia Teradata Full time

Service Experience Managers will assess where our customers are on their journey to operational excellence. This assessment will be built on ongoing shared metrics as well as formal review processes executed quarterly and annually. By reviewing the best information regarding operational risk-based for the customer's specific environment we will bring recommendations forward and work with our customers to execute mitigation plans.

**Responsibilities**:
Drive operational excellence

Assess customer's ongoing analytical environment (e.g., ITSM assessment) from product and services perspective
Actively manage operational risk (e.g., manage test, configuration)
Provide expertise on industry best practice on operational excellence (e.g., ITIL, change management)
Provide client-related knowledge management; ensure knowledge relative to the client is maintained and shared in a timely manner across teams

Track customer satisfaction & Manage incidents

Improve the customer experience by determining cross-functional process improvements either within TDC or with customer
Advocate/program manage customer escalations cross-departmentally.
Survey customer experience and determine ways to improve customer satisfaction/NPS ratings.
Manage customers onboarding TD (Cloud or on Premise), esp. integration of tools
Oversee post critical event reviews focused on root caused and corrective actions.

Generate sales leads & support sales

Identify and hand-off upsell opportunities
Regularly meet with account team lead to discuss account strategy and future sales opportunities
Promote customer engagement in various TD forums (sales events, User groups, User forums)

Provide technical advice

Provide ongoing, high-level technical leadership (Cloud and on Premise) and align services mission/strategy for customers across multiple TDC service organizations
Oversee provision of best practice guidance for managing environments and system change activities

Skills and Experience

Prior experience with driving operational excellence at SaaS or data warehouse company.
High-level technical knowledge of data warehouse products and services.
Ability to manage a diverse workforce across on and off-shore delivery teams and cross-functional business units
Strong client management and change management skills
Experience across several industries to offer flexible staffing options or experience in highly regulated industries (covering but not limited to the following: healthcare, financial services, State Government, and telecommunications).
Ability to drive successful delivery teams that continually evolve and improve our ability to execute on time and above expectations.

This role typically requires a minimum of 5 years of related experience with a university degree; or 3 years and an advanced degree.

  • Experience Leader

    6 days ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Experience Leader

    1 week ago

    Melbourne, Victoria, Australia Growpro Experience Full time

    **About us**We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad.**Your functions**- Welcoming students in local coworking (includes airport pick up service)- Negotiation with local partners (related to events and destination activities)- Identifying...

  • Account Manager

    1 week ago

    Melbourne, Victoria, Australia Experience Education Full time

    **Thought about a career change? Has travel ever been on your mind? Now is the perfect time to take a look... We are looking for an Account Manager to join our team in Melbourne, Australia.**This is an outstanding opportunity to work with World Challenge, operating school adventure travel across the globe from the Australian source market. World Challenge is...

  • Business Dev. Manager

    1 week ago

    Melbourne, Victoria, Australia Experience Education Full time

    **Company Overview**:World Challenge, Travelopia Group and a KKR owned company, and is a leading provider of educational travel - offering a wide range of experiences for students: including expeditions, within Australia and overseas, and now expanding into a broad range of international trips covering core curriculum topics, sports tours and learning...

  • General Manager PR

    3 weeks ago

    Melbourne, Victoria, Australia Intrepid Experience Full time

    Select how often (in days) to receive an alert: Create AlertGeneral Manager PR & Communications, ANZRequisition ID: 3104Department: Media, PR & CommunicationsWork Type: HybridApplication Close Date: 7th September 2025At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever. More than 35 years later, we're proud to be a...

  • Service Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationClayton, VICJob Description SummaryExciting opportunity for a Service Delivery Manager to join Service Stream's Utilities division, managing a major metering contractAbout the RoleNature of position: Permanent, Full TimeLocation: ClaytonReporting Line: Operations ManagerKey Responsibilities- Ensure all contractual KPI's are met and if...

  • Experience Service Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeService Full time $100,000 - $120,000

    Exceptional Service LeaderWe are seeking a talented professional to drive exceptional service experiences and support our specialist team. As a key member of our leadership team, you will work closely with us to bring innovative ideas to life, enhance customer experience, and uphold store standards.Key Responsibilities:Lead by example in delivering...

  • Service Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is modernising the way you get things done online. We're bringing together the most popular transactions in one place and making it simpler, easier and faster for you to do them. At Service Victoria, we're at your service.The opportunity Service Victoria has just delivered its initial three-year program, which included establishing...

  • Service Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $125,000

    Deliver exceptional customer service and create a memorable vehicle service experience.Job OpportunitySeeking an experienced Service Advisor to provide timely and professional responses to customer queries, ensuring accurate administration of vehicle services.Manage customer interactions with professionalism and courtesy.Administer vehicle services...

  • Service Experience Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $90,000 - $125,000

    Create a lasting impression for our customers by fostering a dynamic and innovative culture within the Centre Management team.A career in this role offers you the opportunity to lead, coach and develop a high-performing Services team, focusing on delivering exceptional customer experiences every day.The ideal candidate will be a proactive, hands-on leader...