Service Desk Analyst

7 days ago

Melbourne, Victoria, Australia Minda Full time

Join an organisation that puts people first - and a Digital team that's enabling meaningful work through technology support and development.

Minda is on a digital transformation journey. As part of our Plan-Build-Run operating model, we're building a digitally connected workforce and delivering services that empower our staff to focus on what matters - supporting people living with intellectual disability.

We're looking for a Service Desk Support Technician to be part of our Service Desk - Run team, providing first-line support to Minda employees across a broad range of digital services and devices.

**What you'll do**
- Configure and deploy laptops, desktops, mobile devices, and peripherals.
- Support onboarding and offboarding, including user access setup and hardware handovers.
- Maintain digital asset records, including tracking, reallocation, and compliant disposal.
- Contribute to service documentation, knowledge base articles, and user training.
- Support the use of Microsoft 365 and Windows-based systems.
- Collaborate with digital colleagues to support improvement initiatives and project rollouts.

**What you'll bring**
- Service Desk or Technical Support experience within a busy, people-focused environment.
- Working knowledge of Microsoft 365, Windows OS, and ITSM tools like Jira and Confluence.
- Good problem-solving skills with ability to communicate clearly with non-technical users.
- A positive, approachable attitude and a genuine interest in helping others.
- Strong organisational skills and the ability to prioritise in a dynamic setting.
- An understanding of good IT security practices and the importance of accurate documentation.

**If you are ready to take this step**:
Applications close **29 April 2025.**
- Minda recognises that diversity in our workforce better equips us to support our clients' individualised aspirations and goals. So, if you're a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way we would love to hear from you._

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