Assistant Club Millesime Manager

4 days ago

Sydney, New South Wales, Australia Sofitel Full time

**Company Description** Discover the Sofitel Darling Harbour.**

Outstanding people make it all happen and we are committed to creating an energising, rewarding and exciting work environment. Become part of a culture that is dedicated to executing exceptional luxury experiences for our guests.

Club Millésime located on Level 35, is Sofitel Darling Harbors' unique and breathtaking exclusive lounge available to all our Club guests. We invite you to take lead of our dedicated team of ambassadors and provide a personalised service and memorable experience to all guests staying in our luxurious lounge.
- Maintain F&B service standards, and ensure efficient guest registration, departure, and telephone service.
- Actively promote Sofitel practices and programs.
- Ensure that guest problems and complaints are handled in a professional courteous manner and ensure follow through by proper record keeping of the results in Trust You and internal guest feedback.
- Proactive adherence to the F&B and F/O brand standards across the hotel including guest focus, Ambassador Appearance, department organisation, and operational effectiveness.
- Assist the Club Millesime manager with all required queries.
- Support leading a team of 30+ ambassadors.
- Be responsible for Hiring, Rostering and Performance Management.
- Give a personalised and memorable service to Accor Platinum members and Guests staying in a Club access room.
- Provide exceptional service during check-in, check-out and throughout the guest stay.
- Enjoy working both independently and within a team environment.
- Embody the art of French hospitality through a "can do" attitude.
- Be confident to lead to train and develop the ambassadors.
- Ensure the highest level of service is provided and maintained to assist all guests' queries and ensure requests are handled in a prompt and efficient manner.

**Benefits, Rewards, Motivations**
- Industry benefits worldwide on accommodation, dining and lifestyle services.
- Access to daily discounted coffee and Ambassador dinning menu.
- A unique training platform to enhance your skills and knowledge.

**Qualifications**
- 1 - 2 years of experience within a supervisor role
- Luxury hotel experience is not required, but preferred.
- Ability to work a rotating roster that includes weekends, public holidays and nights.
- High level of personal grooming.
- Attention to detail and enhanced communication skills.
- Valid NSW Responsible Service of Alcohol (RSA).
- Passion for luxury hospitality.

**Additional Information** Our commitment to Diversity & Inclusion**:

- We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

**Please note that full AU working rights are required for this role.

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