Data Center Operations Facilitator

**Who are we?**

Equinix is the world's digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

The Data Center Operations Facilitator is responsible on a daily basis for providing administrative support to the Operations team to allow their time to be better devoted to the day-to-day running of the business and to meet SLA's. The

Facilitator supports a campus of data centres across an assigned location with various administrative tasks and ensures the facilities are well maintained.

**Key Responsibilities**
- Coordinate consistent office management functions across all data centers within the assigned campus in line with
- national standards;
- Build positive working relationships with key stakeholders within and outside the business;
- Manage stakeholder expectations and juggle conflicting deadlines;
- Consider and initiate opportunities for process improvement;
- Support the AU Operations Support team to facilitate effective administration and office operating
- procedures;
- Effectively manage and track spend across key budget categories within assigned campus under guidance
- of AU Operations Support team;
- Support the AU Operations Support team with presentation of updates and statistics on campus activities;
- Consistently coordinate daily operational procurement requirements across assigned campus;
- Consistently coordinate and prepare monthly customer reporting requirements across assigned campus to
- a high level of attention to detail and within expected timeframes; Collaborating with technical and administrative stakeholders, internally and externally, to resolve issues
- and ensure accuracy of customer reports;
- Support Data Center Manager with ad hoc reports and projects as required;
- Coordinate training activities for local Operations teams across assigned campus;
- Provide support on Operations and company wide events across multiple locations when needed;
- Proactively resolve or escalate issues requiring attention;
- Champion best practice initiatives across campus to support business strategy (e.g. sustainability);
- Consider opportunities for process improvement;
- Embody the Equinix culture daily in all interactions with internal and external customers.

**Organisational Support Responsibilities**
- Managing positive business relationships with key vendors and staff across campus;
- Managing purchase orders, receipting and timely payment of invoices associated with office management responsibilites and other key projects.
- Proactively share suggestions and feedback on changes required across assigned campus.
- General office support such as managing supplies and storage areas, catering orders, courier bookings, and coordinating team events on occasion;
- Maintenance of office common areas and equipment;
- Assist with documenting procedures from time to time;
- Provide relief support to other data center Operations Facilitators when required;
- Assist with workstation setups and tours for new hires to ensure a smooth transition into the business.

**Qualifications**:

- 3 years in an administration role
- Advanced level Microsoft Word and Excel
- Experience in purchase ordering ideal, particularly COUPA system
- Data Center or IT experience advantageous but not essential

Attributes
- High level of integrity and respect for confidentiality
- Proactive with the ability to work independently or in a dynamic team environment
- Highly organised and ability to prioritise and manage time effectively
- Ability to work across a range of administrative, project and support activities
- Strong customer and service-delivery focus
- Strong written and verbal communication skills
- Ability to communicate effectively with stakeholders at all levels of seniority
- Self-motivated with a positive, can-do attitude
- Strong team player

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions,