Bottle Shop General Manager

1 day ago

Sydney, New South Wales, Australia Luna Lu Campbell Cove Pty Ltd Full time

We're calling for a seasoned, bright and ambitious Bottle Shop General Manager to coordinate and oversee the successful operation of both the bottle shop and stock for bar and restaurant

We have a 120 seat restaurant+ a sizeable 80 seat bar, in Sydney Barangaroo location so it's an exciting time to come on board and steer the shop through its next season.

You will be responsible for:

- Maintaining accountability for the store, restaurant and bar. For its product ranging, stock control and order fulfilment, while maintaining a clear and concise line of communication with all customers;
- Maintaining accountability for the presentation of the physical store, ensuring that the bottle shop is always held to company standards and visually appealing (ie fridges and shelves stocked, all products are physically priced and/or barcoded);
- Communicate consistently with customers during service and ensure exceptional customer experiences, and take steps to appropriately rectify dissatisfaction where necessary;
- Maintaining accountability for all POS/EFTPOS stations (BePos), troubleshooting and problem-solving appropriately;
- Effectively and competently operate accounting software to reconcile and monitor invoices for correct pricing, items purchased and delivered, without consistent error or inaccurate results;
- Participate in weekly stocktake and actively maintain accountability for stock control, always following company procedure and protocol around stock movement and sales.
- Maintaining accurate approved supplier contact lists, together with relevant group pricing information and standards, as well as blacklists for precluded suppliers;
- Assist in monitoring and ordering non-consumables for the bottle shop effectively and in accordance with established venue and group procedures;
Recruiting, training, mentoring and effectively managing teams;
- Adhering competently to group policies controlling maximum weekly hours and shift lengths dependent on contracted salaries, maximum shift lengths and break requirements;
- Participating and coordinating venue staff to enroll and participate in group training programs as may be directed and advised from time to time;
- Adhering to and ensuring adherence throughout the venue teams of all Work Health and Safety and other regulatory policies and procedures at all times;
- Incorporating initiatives to reduce waste and introduce sustainable practices

You will need an understanding of and experience in:

- Bottle shop management, both online and in-store including compliance, atmosphere and presentation
- Store and service standards
- Implementing and controlling procedures which facilitate guest satisfaction

Training and developing a team
- Excellent product knowledge, specifically related to beer, wine, mínimal intervention products and spirits.
- Managing a bottle shop in a premier locatuon
- experience in ecommerce is a significant plus
- Bar/restaurant experience is desirable, but not essential

**Job Types**: Full-time, Permanent

**Salary**: $75,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Free food

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Public holidays
- Rotating roster
- Weekend availability

Supplemental pay types:

- Tips

Ability to commute/relocate:

- Sydney NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Bottle shop Management: 5 years (required)

Work Authorisation:

- Australia (required)

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