General Manager Resorts

**Great things start here**

Join our leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience. Make a positive impact on an industry that's growing and changing, while being part of a supportive, collaborative culture.

With a varied business from our award-winning RACV Clubs and Resorts across Victoria, Queensland and Tasmania, to our premium partner hotels, tours, cruises, events, and experiences, you'll enjoy the best of tourism and have room to grow.

**About the opportunity**

As the General Manager - RACV Resorts, you will be entrusted with the strategic direction and operational leadership of the Resorts portfolio to continue our proud record of year-on-year growth. This high-impact role involves overseeing daily operations, driving financial performance, enhancing guest experiences, and fostering a culture of excellence across all properties.

**Key Responsibilities**

The General Manager Resorts role is pivotal in providing strategic leadership and vision for the Resorts portfolio. This includes crafting and communicating a compelling strategy that aligns with RACV's broader objectives, while driving innovation and long-term growth across all resort operations.

A core responsibility of the role is team leadership and development. The General Manager
- Resorts is expected to lead, mentor, and inspire a diverse team of professionals, fostering a high-performance, people-first culture that reflects RACV's values.

Effective stakeholder engagement is essential, requiring the role to build and maintain strong relationships with both internal and external stakeholders to support and advance strategic initiatives.

Operational excellence is another key focus, overseeing resort operations, managing budgets, financial performance, and capital expenditure programs. This also involves implementing process improvements to enhance efficiency and service quality.

The guest experience is central to the role and is responsible for cultivating a culture of continuous improvement in guest services. Finally, business development is a critical aspect, with the position, driving revenue growth through market analysis and service optimisation. Monitoring industry trends and adapting strategies ensures the resorts maintain a competitive edge.

**What you'll need to be successful**
- Extensive senior management experience in hospitality, tourism, or hotel operations.
- Proven success in leading large-scale, multi-site operations.
- Strong P&L management with accountability for significant revenue portfolios.
- Expertise in leisure, accommodation, and food & beverage service delivery.
- Demonstrated ability to lead cross-functional teams and drive strategic initiatives.

**Skills & Attributes**
- Visionary leadership with a strategic mindset.
- Exceptional communication and stakeholder engagement skills.
- Financial acumen and operational excellence.
- Passion for delivering outstanding customer experiences.

**The RACV difference**

Ready to reach your full potential? Join our team, where the work is meaningful and making a difference matters.

**Application process**

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis -Corporate and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link.