Software Support Product Specialist

2 weeks ago

Sydney, New South Wales, Australia Elekta Full time

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Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details

Description

Provided customer support and training for Elekta software solutions efficiently and professionally. Primarily, support is for Elekta Treatment Planning Systems and other Software.

Responsibilities

Maintain knowledge of current and past Elekta Software products
- Liaise with other members of the Software team to address any existing Customer concerns promptly & effectively.
- Excellent verbal and written communication skills
- Attend Conferences (as required), to maximise Oncology Users perceptions of long-term continuity and reliability of Elekta Pty Ltd within Australasia.
- Provide Technical/analytical skills in the area of PC/Network Computing and Operating systems
- Ability to troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer
- Familiarity with all Microsoft server/workstation operating systems, Citrix
- Sales Support. Assist Elekta sales staff and distributors with technical advice for existing and future sites.
- Participate actively in the support and training of new staff and others as required.
- Works on "complex problems" where analysis of situations or data requires in-depth evaluation of various factors.
- Initiates and actively pursues projects (as required)

Relevant Knowledge, skills and competencies
- QUALIFICATIONS
- Familiarity/proficiency with the following: Outlook, Word, Excel, PowerPoint, WebEx, CLM, Pivotal and/or Clientele
- Familiarity with the curriculum development process and educational methodology
- Working knowledge/understanding of all Elekta software products and proficiency in assigned product specialties
- Strong verbal and written communication skills
- Strong presentation skills (ability to communicate effectively to a group)
- Ability to effectively interact with customers (via phone and face-to-face)
- Ability to travel up to 30% (both domestic and international.)

EDUCATION AND/OR EXPERIENCE

Radiation Therapy Qualification valid in Australia and/or New Zealand with at least three years of clinical experience in a Radiation Therapy Department working as a Radiation Therapist, Dosimetrist or Medical Physicist. Experience with at least one of the following Elekta products: MOSAIQ, CMS XiO, CMS Focal, CMS Monaco, or BS in Electrical Engineering, Computer Science, Associate's Degree or equivalent with 2 years of customer support experience in a related field may substitute for degree. Experience with at least one of the following Elekta products: MOSIAQ, XiO, Focal or Monaco.

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