Digital Customer Care Representative
2 weeks ago
Exciting time to join a top 100 ASX listed business with big goals
- Hybrid working arrangement - mix of WFH/office
- Access to a great selection of benefits
Two of Australia's leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom Limited has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and Felix. TPG Telecom is the second largest telecommunications company listed on the ASX. Combining a mobile network and a fixed line network delivering exceptional performance, TPG Telecom Limited is connecting Australia for the better.
Felix is a mobile plan that does right by customers by doing right by the planet. We're certified carbon neutral, powered by 100% renewable electricity and we plant a tree a month for every active customer.
**Key Responsibilities and Tasks**:
- Providing amazing customer service over digital channels to new and existing customers.
- Ensuring a focus on exceptional customer experience as measured through customer service surveys, First Contact Resolution rate, and a range of customer focused KPI's.
- Helping to identify trends by capturing reasons for contact and updating resolutions within ticketing system.
- Overcoming objections, addressing complaints, and escalating issues as they arise.
- Troubleshooting mobile services enquiries.
- Being an advocate for your customers.
**Knowledge & Experience Requirements**:
**Customer Service**:
- Experience working in the customer service space, directly interacting with customers, preferably over a range of digital channels including social media.
- You're empathetic, patient and understanding in how you support customers who need your help.
- Strong prioritisation skills and ability to multi-task with agility.
- Proven ability to take ownership and maintain accountability across customer interactions.
**Communication**:
- High level of comfort with digital technologies, preferably having worked with a customer relationship management (CRM) tool like Salesforce, Freshdesk, Zendesk or similar.
- Exceptional written communication, delivered with speed and accuracy.
**When it comes to the values & culture;**
- You're flexible and adaptable for when things change in the workplace.
- You're comfortable working in a start-up environment, including rolling up your sleeves and helping the rest of your team when needed.
We're a 7 day a week operation, and you may be required to work weekends. Shifts cover the hours between 8am - 8pm (Monday Friday) and 9am - 6pm (Weekends).
**Our TPG Telecom Spirit**
We believe in the power of meaningful relationships to support vibrant, connected communities where everyone belongs. You will join a supportive company that is diverse and inclusive, and celebrates what makes our employees different, as well what brings us together. We want you to bring your true self to work, and to feel like your contribution matters. We encourage ambition in everything we do, from telco solutions to customer experience, to community impact. You will have real opportunities to take charge and take control.
**Bolder and better together**
LI-Hybrid #LI-JG1
Video
-
Customer Service Representative
1 week ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...
-
Customer Service Representative
1 week ago
Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time**Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...
-
Customer Care Representative
2 weeks ago
Sydney, New South Wales, Australia Bank Of Queensland Full time**About the Role**We have multiple exciting opportunities to join our Digital Bank - Customer Care Representative team in Sydney. The purpose of this role is to provide Customer Service excellence in a multi-channel contact centre environment.This role will require passionate, empathetic individuals who are keen to problem solve and are curious to find...
-
Customer Care Representative
2 weeks ago
Sydney, New South Wales, Australia EssilorLuxottica SA Full timeJoin to apply for the Customer Care Representative role at EssilorLuxottica1 week ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at EssilorLuxotticaAs a Customer Care Representative, you will support our sales team as well as our clientsby taking inbound calls, responding to emails and finding quick resolutions by...
-
Customer Care Representative
2 weeks ago
Sydney, New South Wales, Australia Buscojobs Full timeCustomer Care Representative Greencross Fairy ...This is a Customer Service Representative - Drive role with Nine based in McMahons Point, NSW, AU== Nine ==Role Seniority- graduate, juniorMore about the Customer Service Representative - Drive role at NineCustomer Service Representative52 Victoria St, McMahons Point NSW 2060, AustraliaFull-timeCompany...
-
Customer Service Representative
2 weeks ago
Sydney, New South Wales, Australia Tech Domain Digital Full time**Company Overview**: Join our dynamic team at E-Vehicle Company, a leading innovator in the electric vehicle industry. We are committed to sustainability and cutting-edge technology, providing eco-friendly transportation solutions to our customers. As we expand our operations in Australia, we are seeking dedicated individuals to join our team and contribute...
-
Customer Care Representative
3 weeks ago
Sydney, New South Wales, Australia PVH Corp. Full timeJoin to apply for the Customer Care Representative role at PVH Corp.Join to apply for the Customer Care Representative role at PVH Corp.Get AI-powered advice on this job and more exclusive features.Generous discounts on all brands - Calvin Klein, Tommy Hilfiger & Van HeusenPaid Parental Leave Scheme as per Company PolicyCorporate discount with...
-
Customer Care Representative
7 days ago
Sydney, New South Wales, Australia Dksh Full time**Location**:St Leonards, AU, AU**Global Business Unit**:CG**Job Function**:Client and Customer Services**Requisition Number**:164264**Description**:**Job Summary****Drive Growth. Be the Difference.**At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to...
-
Sydney, New South Wales, Australia NSW Government Full time $62,500 - $71,959 per yearDigital Service RepresentativeSNSW Clerk Grade 2/3- starting annual salary $62,500 plus superannuation and leave loadingCustomer Service RepresentativeSNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loadingEmployment Type: Part Time, Talent Pool – Ongoing and TemporaryLocations:Bega (Eden spoke of Bega), Batemans Bay,...
-
Customer Care Representative
2 weeks ago
Sydney, New South Wales, Australia Dksh Full timeLocation: Sydney, AU, AU- Global Business Unit: CG- Job Function: Client and Customer Services- Requisition Number: 168715- Description:- **Drive Growth. Be the Difference.**At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in...
