Customer Service Representative

1 week ago

Sydney, New South Wales, Australia Tech Domain Digital Full time

**Company Overview**: Join our dynamic team at E-Vehicle Company, a leading innovator in the electric vehicle industry. We are committed to sustainability and cutting-edge technology, providing eco-friendly transportation solutions to our customers. As we expand our operations in Australia, we are seeking dedicated individuals to join our team and contribute to our mission.

**Role Overview**: We are looking for organized and proactive Customer Service Representatives to support our growing team. You will play a crucial role in ensuring smooth customer interactions and providing top-notch support to our clients. This position involves handling customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.

**Key Responsibilities**:

- Provide accurate information about our products, services, and policies.
- Resolve customer issues and complaints with a focus on achieving positive outcomes.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to address and resolve customer concerns.
- Assist in the development and implementation of customer service policies and procedures.
- Stay up-to-date with industry trends and product knowledge to provide informed assistance to customers.

**Requirements**:

- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience as a Customer Service Representative or similar role.
- Excellent communication skills, both written and verbal.
- Strong problem-solving skills and the ability to handle challenging situations with patience and professionalism.
- Proficiency in using customer service software and Microsoft Office Suite.
- Ability to multitask and prioritize tasks effectively in a fast-paced environment.
- A positive attitude and a strong commitment to providing exceptional customer service.
- Must have the right to work in Australia.

**What We Offer**:

- Competitive salary and benefits package in line with the Australian National Employment Standards (NES).
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to be part of a company that is making a positive impact on the environment.
- Equal Employment Opportunity: E-Vehicle Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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