Head Of Digital Engagement

2 days ago

Melbourne, Victoria, Australia Nab Full time

OverviewAs a Head of Digital Engagement , 9 month fixed term opportunity, you will be part of the Personal Banking team, that moves with speed.Our people are customer obsessed.
They prioritise the needs and satisfaction of the customer above all else.
Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.ResponsibilitiesDrive uplift in digital engagement and deepen customer relationships through targeted and personalised digital notifications, working with the cross-functional delivery team and other Enterprise teams to execute the strategic roadmap.Lead the sub-domain value chain and scale the cross-functional squad to deliver prioritised notifications use cases.Drive the strategic direction and commercial viability of notifications as a channel for Personal Banking.Lead and influence the notifications feature roadmap, including enhancing capability and scaling value in market.Build strong strategic engagement and relationships with executive stakeholders to ensure alignment and partnership.Ensure the integrity of the notification experience and optimise conversion rates to drive commercial value.Lead and contribute to broader Personal Everyday Banking business priorities.QualificationsProven experience in a senior leadership role in Digital Enablement, with experience leading CX/digital programs and/or delivering CX/digital outcomes.Experience articulating and implementing business strategy that achieves intended outcomes for shareholders, customers and employees.Proven track record delivering consistent results in a large, complex business.Experience leading virtual cross-functional teams to deliver business outcomes.People leadership experience building and leading high-performing teams.Exceptional communication skills, with the ability to communicate simply and with influence, combined with strong business acumen.Diversity and inclusionA diverse and inclusive workplace works better for everyone.
We know that our people make us who we are.
We have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves.
In partnership with our Employee Resource Groups (ERGs) we foster an inclusive environment where NAB colleagues' backgrounds and identities are understood, respected and celebrated.
We are committed to providing an environment where you can work your way.Recruitment and contactFor details on the recruitment process and accessibility, visit nab.com.au/about-us/careers/apply-for-job.
To discuss adjustment requirements, please contact the NAB Careers team at (reference the job number), or use the Careers page for other contact options.Job detailsSeniority level: ExecutiveEmployment type: Full-timeJob function: Marketing and SalesIndustries: Banking#J-18808-Ljbffr

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