Client Services Assistant
2 weeks ago
**The Opportunity**
We have an exciting opportunity for a Client Services Assistant to join our Melbourne office. This role is responsible for running Front of House/Reception as well as the workplace function, ensuring that the office environment and facilities are maintained to a high standard to ensure that business needs are met.
The role will job share with a front of house Client Services Assistant, with a particular focus on back of house services. The role will evolve as the Melbourne office expands and business requirements change.
**Key Responsibilities**
- Reception call handling, ensuring that phones are covered at all times and coordinating reception phone cover when needed i.e. breaks, absences.
- Manage meeting room bookings and organise the use of reception area and meeting room spaces.
- Arrange regular services and maintenance, obtaining quotes and liaising with contractors and service providers to see that office and facilities are in good condition and operational.
- Liaise with building management in regard to tenancy and building matters.
- Oversee desk bookings and plan office resources accordingly.
- Process invoices through Chrome River for payment within payment terms.
- Assist to keep processes updated including emergency procedures and business resilience plans.
- Provide input around team workflow and office procedures and systems and work with Manager and team to continuously improve the efficiency and effectiveness of work processes.
- Assist with a variety of projects across offices and teams when needed.
As the first point of contact for firm, it's extremely important you are friendly, welcoming, well-presented and professional at all times. You will be a self-starter who is extremely organised, proactive, responsive and able to work on their own initiative. You will also have the following skills and attributes:
- Exceptional organisational, time-management and administrative skills.
- An ability to build relationships quickly with a wide range of people, with the confidence to work with senior people across the firm.
- Ability to work well in a team environment and with limited supervision.
- Ability to multi-task efficiently and effectively.
- Calm, methodical approach.
**Why join Pinsent Masons?**
**We have a global reach and a local feel **. With 28 offices and 1500 lawyers operating across the Americas, Asia Pacific, Europe, Africa and the Middle East, you'll be exposed to domestic, international and multi-jurisdictional high-profile work, yet be in an office where everyone knows your name.
**We do things a bit differently **. Legal services are at the core of our business, however we have diversified into other areas providing complimentary services to clients through offerings like Vario flexible services.
**We like to be flexible. **Our firm is professional but also relaxed, you can dress for your day and in your own style. We also promote practices that support wellbeing, mental wellness and work/life balance so that everyone can thrive at work and at home.
**We're lots of fun and very inclusive **. Proud of our leading reputation for diversity and inclusion, we have created an open environment where everyone can bring their whole selves to work. You'll also have plenty of opportunities to participate in, and even run, social activities, diversity and inclusion networks, and charitable initiatives.
- Please note we only accept CVs that are logged on the Recruitment portal._
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